BDY Posted January 20, 2006 Report Share Posted January 20, 2006 I have been running backups on my Maxtor external for about 6 months or so, and all of a sudden my backups have stopped. There is plenty of room on the disk, and I cannot get it fixed using any of the support options available. When I try to open the retro express I get a Common Language Runtime Debugging Services window pop up telling me this: Application has generated an exception that could not be handled. Process id=0xddc (3548), Thread id=0xde0 (3552). I get the option to debug by clicking "cancel", but then when I do that, it tells me that there is no debugger found... Ideas? Link to comment Share on other sites More sharing options...
natew Posted January 20, 2006 Report Share Posted January 20, 2006 Hi Try installing this update: http://kb.dantz.com/article.asp?article=8153&p=2 Thanks Nate Link to comment Share on other sites More sharing options...
smpass Posted January 20, 2006 Report Share Posted January 20, 2006 If that doesn't work read this; http://kb.dantz.com/display/2n/articleDirect/index.asp?aid=8025&r=0.1729395 Unfortunately this did not fix mine and I've tried this time and time again. If you come up with a fix I'd be interested to know how you got on. Simon Link to comment Share on other sites More sharing options...
BDY Posted January 20, 2006 Author Report Share Posted January 20, 2006 This update will not install due to a compatability issue... Link to comment Share on other sites More sharing options...
BDY Posted January 20, 2006 Author Report Share Posted January 20, 2006 The process for this worked, but now I get the same exception report with a different process id and a different thread id: Process id=0x318(792), Thread id=0x5ac (1452). Is this progress? Link to comment Share on other sites More sharing options...
natew Posted January 24, 2006 Report Share Posted January 24, 2006 Hi Now that you have Express HD 1.1 installed, download and install Microsoft .net Framework version 2.0. That may sort this out. Thanks Nate Link to comment Share on other sites More sharing options...
BDY Posted January 27, 2006 Author Report Share Posted January 27, 2006 That didn't work either...I uninstalled Express HD and then reinstalled it and I still get a Common Language Runtime error upon startup. Link to comment Share on other sites More sharing options...
natew Posted January 27, 2006 Report Share Posted January 27, 2006 Hi Uninstall all versions of Express HD and all versions of Microsoft .net framework. Delete the C:\documents and settings\all users\application data\RetroExp folder. Then reinstall Retrospect Express HD 1.0 using the Maxtor install CD. After that apply the Retrospect Express HD 1.1 update. If you still have trouble download and install .Net framework 2.0 from windowsupdate.microsoft.com Thanks Nate Link to comment Share on other sites More sharing options...
jomo Posted February 22, 2006 Report Share Posted February 22, 2006 Hey nate, I've got windows SBS 2003. Does this update procedure work with that OS? It hangs at the Updating Status stage. Thanks Joel Link to comment Share on other sites More sharing options...
natew Posted February 27, 2006 Report Share Posted February 27, 2006 Hi Yes- it should. Nate Link to comment Share on other sites More sharing options...
cmaulsby Posted June 23, 2007 Report Share Posted June 23, 2007 I have struggled with this issue for months. I tried ALL the forum suggestions I could find, run dotnet fix, tried all combinations multiple times and I continue to get the "Application has generated an exception that could not be handled". I can not run Retrospect 1.0 or the upgrade to Express_HD_EN_1_1_127.exe. Is there a solution? Link to comment Share on other sites More sharing options...
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