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one touch II 200gb device shows as disconnected-just installed


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:( I just bought a maxtor one touch II usb, which has it seems the retrospect 6.0.

I am installing in windows xp, sp2.


I get error message a problem occurred during installation for the pop up message

over the task bar icon......


yellow exclamation in device manager over maxtor one touch two


express hd window shows local disk j disconnected - though it really is connected


tried loading software only first then connect device, four times...


tried uninstall reinstall, no difference --


seems I am not getting option to format drive, could that be the problem, if so

how to fix?


thanks for anyones help.......

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