smundy Posted May 14, 2002 Report Share Posted May 14, 2002 I only recently bought Retrospect Desktop - 5 days ago - and I can't use it at all. Every time I try to backup my mac and my network clients, it hoses my CDs and locks the computer. I'm using good quality TDK CD's (not CDRWs) that haven't given me any problems in any other programs. To avoid a lot of to-ing and fro-ing, I've included both the full details of the mac that's running Retrospect, plus the details of the error I'm getting, and the way I've configured my daily backup. Software overview Mac OS overview System: Mac OS X 10.1.4 (5Q125) Startup device Name: PeptoLab00 Memory overview Built-in memory: 256 MB Number of empty RAM slots: 1 (DIMM1/J14) PC100-222S Location Size Memory type DIMM0/J13 256 MB SDRAM Video memory: 16 MB Backside L2 cache: 256K Hardware overview Machine ID: 406 Model name: Keyboard type: Apple Pro Keyboard Processor info: PowerPC G3 (2.4) Machine speed: 600 MHz Production information ROM revision: Boot ROM version: 4.17f4 Link to comment Share on other sites More sharing options...
smundy Posted May 14, 2002 Author Report Share Posted May 14, 2002 ...Damn, it cut if off! Here's the next bit... Devices and Volumes USB No devices found on this bus USB output (Mitsumi Electric) Product ID: 4098 ($1002) Vendor: Apple Computer Driver version: Not available Driver name: Not available Power (mA): 500 ($1f4) Release number: 80.0 Serial number: Mitsumi Electric Product ID: 516 ($204): Apple Extended USB Keyboard Vendor: Apple Computer Driver version: Not available Driver name: Not available Power (mA): 250 ($fa) Release number: 80.0 Serial number: Logitech Product ID: 770 ($302): Apple Optical USB Mouse Vendor: Apple Computer Driver version: Not available Driver name: Not available Power (mA): 100 ($64) Release number: 80.0 Serial number: FireWire 80.0 No devices found on this bus PCI Display card Card type: display Card name: ATY,Rage128P2ks Card model: ATY,Rage128Pro2 Card ROM #: 113-XXXXX-104 Card revision: 0 Card vendor ID: 1002 Ethernet address: Hard drive unit number 0 ata device type ata device serial 5EF0QFCH device revision 3.11 device model TheDFMTable ST340823A Size: 38.15 GB Capacity: 40.94 GB PeptoLab00 Volume format: Mac OS Extended (HFS+) Capacity: 38.15 GB Available: 23.42 GB Percent full: 38 Write protected: No Is being file shared: No Where: CD-RW (Apple disc burning:Supported) unit number 1 ata device type atapi device serial device revision AH36 Product Identification CD-RW CW-7121 Vendor Identification MATSHITA ------ Non Apple Extensions: ACard62xxM.kext ACard671xSCSI.kext ACard68xxM.kext Adaptec2906-2930.kext Adaptec29160x.kext Adaptec39160x.kext Adaptec78XXSCSI.kext UltraTek100.kext UltraTek33.kext UltraTek66.kext ------ Non-apple (besides Retrospect) Applications: IE 5.1.4 SharePoints version 2.0.3 ------ The errors I'm seeing: + Normal backup using Daily Backup at 14/5/2002 4:17 PM To backup set Daily Backup A… - 14/5/2002 4:17:21 PM: Copying Users on PeptoLab 01… 14/5/2002 4:17:21 PM: Connected to PeptoLab 01 Trouble writing: “9-Daily Backup A” (4283636224), error 206 (drive reported a failure: dirty heads, bad media, etc.). Additional error information for device "Panasonic CD-RW" [0:1], Sense > 70 00 03 00 00 00 00 0a 00 00 00 00 0c 00 00 00 00 00 (MATSHITA|CD-RW CW-7121 |AH36) 14/5/2002 5:04:08 PM: Execution stopped by operator. Remaining: 7171 files, 1.2 GB Completed: 0 files, zero KB Performance: 0.0 MB/minute Duration: 00:46:47 (00:00:48 idle/loading/preparing) 14/5/2002 5:04:08 PM: Execution stopped by operator. Total duration: 00:46:47 (00:00:48 idle/loading/preparing) ------ My backup script options: SELECTING: All files except cache OPTIONS: Verification On Data Compression (using ~compression filter) Synchronise client clocks Please, PLEASE help me! I don't want a refund for a product that's faulty (even if it is inexcusable after the Beta was made public for a couple of months and worked fine with my system) - I want a backup solution immediately. I need that peace of mind. Link to comment Share on other sites More sharing options...
smundy Posted May 15, 2002 Author Report Share Posted May 15, 2002 Just a follow-up (this is rapidly becoming a 1 person thread!). I have managed to backup up locally if the session doesn't need to change CDs midway through backup. I've also checked the members of my backup, and Retrospect seems to have included the files on the 'suspect' CD in the catalog files. Those files seem to be retrievable. The 206 error seems to put the CD into a permanent 'spin' which Mac OS X can't resolve. Even a soft-reset from the side switch of my iMac won't fix it. I need to power down from the wall plug... wait 30 seconds then restart and it finally spits out the CD. Hope this helps - has anyone at Dantz read this thread yet??? Link to comment Share on other sites More sharing options...
IrenaS Posted May 15, 2002 Report Share Posted May 15, 2002 I'm sorry for your frustration. As posted elsewhere in this forum, Dantz is aware of and actively investigating this issue. We will post information here as soon as it is available. Irena Solomon Dantz Tech Support Link to comment Share on other sites More sharing options...
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