specman Posted May 13, 2002 Report Share Posted May 13, 2002 Hello: When I schedule a backup, it runs OK, but I cannot backup my network drives. I get an error: "Can't access volume Public on Netmax, error -1017 (insufficient permissions)". When I run this script manually - everything is OK. There is an explanation to this issue in the KB. This can happen, 1. When the script was created you were logged in as user X. At the time of backup you are logged in as user Y who does not have permission to connect to the source server. NT/2000: -1001 (unknown Windows error) 98: -1017 (insufficient permissions) 2. When the script was created you were logged in as user X. At the time of backup you are not logged in. NT/2000: -1017 (insufficient permissions) 98: -1116 (can't access network volume) This is definitely not my case - I'm the only administrator, and I always logged in with my name. Also, all drives on the server are backed up OK, only network drives are not. Do you know any other possible causes of this error? I would appreciate your help. Thank you. Link to comment Share on other sites More sharing options...
lv2ski Posted May 14, 2002 Report Share Posted May 14, 2002 Sounds like you need to edit your launcher service. Windows NT 4.0 1. Open the Services Control Panel. 2. Select Retrospect Launcher, stop the service and then click the Startup button. 3. In the "Log On As" section select This Account. LocalSystem will appear in the field to the right. 4. Change "LocalSystem" to the account you want to use and then enter your password in the two password fields. (This allows automatic backup while logged in as the specified account, or while logged out.) 5. Restart the Launcher Service. Windows 2000/XP 1. Open the Services Control Panel under Administrative Tools. 2. Select Retrospect Launcher, stop the service and then click the Startup button. 3. In the "Log On As" section select This Account. LocalSystem will appear in the field to the right. 4. Change "LocalSystem" to the account you want to use and then enter your password in the two password fields. 5. Restart the Launcher Service. Link to comment Share on other sites More sharing options...
specman Posted May 14, 2002 Author Report Share Posted May 14, 2002 Melissa, thanks again. I tried this, and at first it didn't work. However, it looks like it works now after I restarted the server, so I'm hoping for the best. Peter Link to comment Share on other sites More sharing options...
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