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Computers keep crashing when being backed up with Workgroup v5

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I have several Mac Computers on our network which are all crashing at various intervals when being backed up with Retrospect Workgroup 5. Had no problems with 4.3 but would prefer to persavere with it seeing I have upgraded. Computers are only crashing when users are working on them and when being backed up, all other times the computers are fine so I know its definately retrospect accessing the computers. All computers running MAC OS 9.2. Can anyone help with this?

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Please provide details on your configuration:




Retrospect Version and build


Computer Model(s) and speed


Operating system


Device (from Retrospect's Configure > Devices > Device Status window)


Device firmware (in the version column of the Device Status window)


Device interface


Media brand and size


Other Devices




If an external device, please provide:


Adapter Card


Adapter Card firmware


Adapter Card driver for OS X




Are the clients crashing, or is it the backup server?




Does the whole computer crash, or can you still move the mouse?




Are there any error in the Retrospect operations log?








Irena Solomon


Dantz Tech Support



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I have the same problem. This time though, the machine is actually writing to a file, since it is a mail server. While a file is written on, and the it is being backed up, the computer freezes.


You can not move the mouse or access anything on the mail server.


It started happening when we switched to Workgroup v5, and we had to leave the client as 4.3.


Both retrospect and mail server are running OS 9.2. The retrospect machine is a G4 and the recors server is a Mac Cube, the network cards are the original ones.




Thank you for your response.





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