drczar Posted June 6, 2005 Report Share Posted June 6, 2005 Hi! I'm hoping that someone can help me here. I can't back up my files! Here's the skinny: Maxtor Express v 1.0.196 -Automatic updates are not working (I only realized this via the warning message about not backing up for more than 7 days). There was no other error message displayed about why a backup could not occur. -When I click "Back Up Now" nothing happens. The screen stays open but no action is taken. -When I open the Maxtor main menu (w/setup + restore, drive mgt, & security settings) I can access drive mgt and security fine, but when click setup all the windows close. I rebooted then launched retrospect and (finally) got an error message. Here's the info from the assert log: OS: Windows XP version 5.1 (build 2600), Service Pack 2 Application: C:\PROGRA~1\Dantz\RETROS~1\retrospect.exe, Exception occurred on 6/6/2005 at 4:26:26 AM Error info: Assertion failure at "tmonitor.cpp-63" Exception code: E0000000 ASSERTION Fault address: 7C81EB33 0001:0001DB33 kernel32.dll Thread ID: 00000C8C, Name: Execution thread EAX:049DEB58 CS:001B EIP:7C81EB33 EFlags:00000206 EBX:00000001 SS:0023 ESP:049DEB54 EBP: 049DEBA8 ECX:00000000 DS:0023 ESI:049DEBE8 FS: 003B EDX:00000001 ES:0023 EDI:049DEBE8 GS: 0000 Module Fn (symbol or seg:offset in DLL) Args =============== ================================= ======================================================================= kernel32.dll 0001:0001DB33 E06D7363 1 3 049DEBDC 0 1 E06D7363 1 msvcrt.dll 0001:0001172C 0 0 0 1 1 60078D14 1 049DEBF8 bdrock20.dll DebugHandler::Throw +6C E0000000 1 1 049DEC50 049DED50 600429D3 E0000000 1 bdrock20.dll assertLog +1B E0000000 1 049DEC50 'essA' 'oitr' 'af n' 'ruli' 'ta e' bdrock20.dll Debug +63 6005EB40 0000003F 635B14B4 049DED7C 635318F5 635A0088 049DEDA0 'cW-:' bdrock20.dll TMonitor::~TMonitor +52 635A0088 049DEDA0 'cW-:' 0 049DED84 'cW\m' 049DEDB0 63567DAA PCVLDRVR.DLL TThreadVolTrak::~TThreadVolTrak+45 049DEDB0 63567DAA 0 0 1 049DED8C 0 049DEDF8 PCVLDRVR.DLL _$E2 +D 0 0 1 049DED8C 0 049DEDF8 'cVY|' 635889F0 PCVLDRVR.DLL _doexit +6C 0 0 1 63565B8C 0 049DEE08 63565C98 63500000 PCVLDRVR.DLL __cexit +B 63500000 0 1 0 049DEE1C 002545C8 1 049DEDE0 PCVLDRVR.DLL __DllMainCRTStartup +9A 63500000 0 1 002545C8 0 002546B8 049DEEAC 7C923F31 ntdll.dll 0001:000001A7 63565BFE 63500000 0 1 1 7C90E88E 0 00000014 ntdll.dll 0001:00022F31 049DF908 0 0 0 '1~SO' 'ter\' 'psor' '.tce' kernel32.dll 0001:0001BA3E 1 77E8F3B0 -1 049DEFC8 5A011F45 1 77D611E9 003376C0 kernel32.dll 0001:0001BAB6 1 77D611E9 003376C0 049DF8B8 5F04000A 2 10001010 10000000 klg.dat 0001:00010F45 2 10001010 10000000 0 049DF95C 60611D68 049DF008 049DF008 0000:00000000 1 00001388 01275A3C 03E33014 0023DDD4 049DF924 6060D069 03E32FFC ENGINEHI.DLL execSetup +1CB 03E32FFC 01268034 000017EA 000012CC 1 000017B8 1 03E340B8 meson.dll ClassData::pass +1F9 0023DDD4 'Setu' 01268034 000017EA 000012CC 1 000017B8 1 ENGINEHI.DLL extoSetup +9B 03E32FFC 01268034 000017EA 000012CC 1 000017B8 1 0 meson.dll ModuleData::send +64D 03E32FFC 'Setu' 01268034 000017EA 000012CC 1 000017B8 1 ENGINEHI.DLL execMakeThreadProc +44 0023DDD4 0150E228 01268034 000017EA 000012CC 1 000017B8 1 meson.dll doTask +21E 'Task' 00ECC0D0 0 0 049DFF14 049DFF14 '`dJ4' 049DFF80 meson.dll TThread::TaskCall +21 03E28F4C 'Task' 00ECC0D0 0023DDD4 0150E228 01268034 000017EA 000012CC meson.dll modThreadRoot +15B 0150DE78 0 0 003376C0 0 049DFF8C 804FA881 049DFFDC msvcrt.dll 0001:000293B0 003376C0 0 0 003376C0 7FFAA000 82FC2600 049DFFC0 81929C00 kernel32.dll 0001:0000A50B Thread ID: 00000C3C, Name: Remoting-0 ** GetThreadContext failed LastError is :31 Thread ID: 00000C04, Name: rdacc server thread ** GetThreadContext failed LastError is :31 Thread ID: 00000B9C, Name: RetroFrameThread ** GetThreadContext failed LastError is :31 Thread ID: 00000B98, Name: Volume tracker thread ** GetThreadContext failed LastError is :31 Thread ID: 00000B7C, Name: Controller thread ** GetThreadContext failed LastError is :31 Thread ID: 00000B74, Name: TS Quit request thread ** GetThreadContext failed LastError is :31 Thread ID: 00000B70, Name: Quit handler thread ** GetThreadContext failed LastError is :31 Thread ID: 00000B6C, Name: Server thread ** GetThreadContext failed LastError is :31 Thread ID: 00000A34, Name: Main thread ** GetThreadContext failed LastError is :31 Thanks! Link to comment Share on other sites More sharing options...
dktenor Posted June 6, 2005 Report Share Posted June 6, 2005 Have you called tech support? I also was having an assertion failure and they pointed me to an FTP site with an updated version of the program. Link to comment Share on other sites More sharing options...
drczar Posted June 7, 2005 Author Report Share Posted June 7, 2005 I'll do that. I was hoping to not have to deal with people... Thanks! Link to comment Share on other sites More sharing options...
mbanners Posted June 7, 2005 Report Share Posted June 7, 2005 Do you have this FTP address please? Further to yesterday's problem I'm now getting a similar assertion error at "tbuffer.cpp-373" and the Tech Support guy I spoke to is charging a completely unreasonable £50 to do anything about it (for £50 they should come to my house), and has no knowledge of a new version. Let's hope my HDD doesn't crash before I can get my backup routine working again. Grrrr... Link to comment Share on other sites More sharing options...
natew Posted June 14, 2005 Report Share Posted June 14, 2005 Hi All updates are available at the Dantz updates site http://www.dantz.com/en/support/updates.dtml I'd keep an eye on it as it has been a while since the last update. Normally driver updates come out every month or so. Thanks Nate Link to comment Share on other sites More sharing options...
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