Client and log reports "Can't track Volumes, error -557 ( transaction already complete)"

[jclark]

When trying to access client on network ( v 6.0 Windows, with mixed SP2, 98 machines ( total 6 ) using client 6.0.x and one client 7.0.x ) can log on to client ( w/password ), synch clock, etc. - but when clicking the "Volumes" tab, get:

 

"Can't track Volumes, error -557 ( transaction already complete)".

 

I think I need to convince it that it really doesn't know anything about the volume, don't I?

 

Huh. Were to start?

Some file needs to be deleted ( or added? )..

 

Backround - could not see reliably client on an SP2 machine ( would show up then dissappear using 6.x client software, then installed client 7 softeware - saw it reliably, but cannot access volume ) ...

 

No helpful knowlege in KB searches...kinda stumped for now..

 

jeff

[michaeln]

Hi,

 

Please try uninstalling/rebooting/reinstalling the Retrospect Client and then re-login to the client and see if that fixes it.

[jclark]

I shall try that Tuesday, and report back.

 

jeff

[jclark]

That didn't do the trick - will call Support..

 

 

jeff

[RonaldL]

Try going into the script options, go to Windows>Outlook and uncheck "Force backup of Microsoft Outlook data".