tschaefges Posted March 28, 2005 Report Share Posted March 28, 2005 I've got one machine that will almost always (95% of the time) give me a -519 error when the snapshot creation gets to the registry. When creating a snapshot for this system, Retrospect will go through the other system state things and finally show Registry in the status window. It will sit there for maybe 2 minutes and then give a -519 communication error. Sometimes just rerunning the backup after rebooting that machine will let the backup execute to completion. If I turn off the system state option this machine will get backed up just fine, but that's not a very satisfactory option. How can I figure out what's going on with this? There's something going on with the client that's prevening it from access the registry properly. Link to comment Share on other sites More sharing options...
natew Posted March 29, 2005 Report Share Posted March 29, 2005 Hi Do you have any trouble using the regedit command in Windows to export the registry on this machine? How about with the regcopy.exe utility in the Retrospect folder? Thanks Nate Link to comment Share on other sites More sharing options...
tschaefges Posted March 29, 2005 Author Report Share Posted March 29, 2005 I didn't know about regcopy.exe, but I just tried it. Both manual methods work fine. I even tried regcopy.exe just moments after the backup had failed with a -519 and it worked fine. Are there any log entries that detail what was happening right at the point of error? In the mean time I have used regcopy.exe to schedule a daily backup of the registry before Retrospect runs to back up this machine. But, since the problem happens near the beginning of Building Snapshot, is it correct that I do not have snapshots for this machine? Link to comment Share on other sites More sharing options...
natew Posted March 30, 2005 Report Share Posted March 30, 2005 Hi It is likely that the snapshots are missing some information. You can check by retrieving an older snapshot and browsing its contents. If you boot into safe mode with networking does the same error 519 occur when you backup this client? Thanks Nate Link to comment Share on other sites More sharing options...
tschaefges Posted March 30, 2005 Author Report Share Posted March 30, 2005 When in safe mode I get an error "Retrospect client cannot start in safe mode". I'm unable to test that configuration. Link to comment Share on other sites More sharing options...
natew Posted March 31, 2005 Report Share Posted March 31, 2005 Hi Sorry about that. What version of Retrospect and Retrospect client are you using? Have you tried uninstalling the client, rebooting and reinstalling? Thanks Nate Link to comment Share on other sites More sharing options...
tschaefges Posted March 31, 2005 Author Report Share Posted March 31, 2005 I'm using Retrospect 7.0.265 with update 7.0.3.101 and the client is 7.0.107. I've tried the uninstall a few times, no luck. Link to comment Share on other sites More sharing options...
natew Posted April 1, 2005 Report Share Posted April 1, 2005 Hi What is the OS of this problem machine? What other software is installed or running in the background when Retrospect runs? You might want to try uninstalling the network driver on the client machine and re installing it after a reboot. If there are any network driver updates available be sure to apply them. If that still fails, try uninstalling the 7.0 client and installing the 6.0 client instead. The codebase of these two clients is very different - I'm curious to see if it helps. ftp://ftp.dantz.com/pub/updates/client_60.exe Thanks Nate Link to comment Share on other sites More sharing options...
tschaefges Posted April 4, 2005 Author Report Share Posted April 4, 2005 The problem client is Windows XP SP2. NOD32 and Sygate Personal Firewall run in the background, but both have been disabled and the problem persists. It deosn't seem to matter what's running on this machine. I've tested this many times and it always stops at the registry backup. When I try to uninstall 7.0 I get the fatal error report dialog asking if I want to send the data to Microsoft. AppName: retfwset.exe AppVer: 7.0.107.0 ModName: retfwset.exe ModVer: 7.0.107.0 Offset: 0000310d Then when I try to send the report I get an Application Error in retroclient: The instruction at "0x7c80979d" referenced memory at "0x00685900". The memory could not be "written". The client appears to have been removed, but since I got those two errors I am not sure what state it's in. Link to comment Share on other sites More sharing options...
tschaefges Posted April 4, 2005 Author Report Share Posted April 4, 2005 I installed client 6.0. Same problem in exactly the same place. The server status says "Building snapshot..." and goes through the stuff like WMI Repository, etc., and gets to Registry. After about a minute the backup quits with a -519. The status briefly changes to Retrying... and then goes on to Compressing Snapshot before closing down. Should I go back to client 7.0 since that didn't work? Link to comment Share on other sites More sharing options...
natew Posted April 5, 2005 Report Share Posted April 5, 2005 Hi As a test can you temporarily uninstall the sygate firewall, disable the windows firewall, reinstall the 7.0 client and try another backup? I suspect that either the sygate firewall or a faulty network driver are involved here somehow. Thanks Nate Link to comment Share on other sites More sharing options...
tschaefges Posted April 7, 2005 Author Report Share Posted April 7, 2005 Thanks for the suggestions, Nate. With the firewall uninstalled, I was able to get the 7.0 client installed without the retfwset error. Two backups have run so far without the -519 error. I'll let tonight's backup run and if it goes OK I will put the Sygate firewall back and see what happens. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.