rrbooth Posted March 14, 2005 Report Share Posted March 14, 2005 Installed 7.0 over 6.5. Having trouble recognizing WD Ext. Drive. Tried to start all over but Retro 7 with NOT uninstall. Is there a FAQ for this problem? rrb Link to comment Share on other sites More sharing options...
kaikow Posted March 14, 2005 Report Share Posted March 14, 2005 what error message do you receive? Link to comment Share on other sites More sharing options...
rrbooth Posted March 14, 2005 Author Report Share Posted March 14, 2005 This problem gets more involved. 1. Started out with system/Retrospect 7 Not recognizing a WD external 80GB drive. Turns out that most of my USB2 ports on my new COMPAQ desktop have gone bad. Installed a USB 4 port PCI card and that problem is fixed! 2. In the process of trying to troubleshoot #1 I tried to UNINSTALL retrospec 7 [with idea of going back to 6.5]. 7.0 would NOT uninstall. I proceeded to delete all related files including a REGEDIT deletion of any RETROSPECT reference. Did a new install of retrospect 7 and get error msg from INSTALLSHIELD: 1067: unable to install InstallShield scritping runtime. Search of last years msgs indicates no 1067 references. Any ideas? BTW: none of the WesternDigital drives are listed in the supported drive index. Strange. since Retrospect 6.5 ships with unit! Link to comment Share on other sites More sharing options...
natew Posted March 15, 2005 Report Share Posted March 15, 2005 Hi All hard drives are supported with Retrospect so they are not listed on the compatible hardware list. What do you mean by "it would not uninstall"? What happened when you did that? Thanks Nate Link to comment Share on other sites More sharing options...
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