pamos Posted March 9, 2005 Report Share Posted March 9, 2005 I found a Retrospect driver update for Retrospect 6.0 (Win) version 3.9.106 that I thought would work with my version of Express. I renamed the old driver and followed the instructions for installing the new driver. When I tried to open Retrospect I received the above listed error message. I changed the drivers back to their original state and still received the same error message when opening Retrospect. I rebooted, renamed the backup config file as suggested in Tech note 307 and still received the same error message. This error message does not appear in the listing of error messages on the support site. I have added no new devices to my computer since the backup that I did on 1/31/2005, however, Windows XP SP2 has downloaded several automatic bug fixes and installed them. The version of retrospect that I have came with the Maxtor OneTouch hard drive. Does anyone have any idea on how to correct the error message and get my software running again? Link to comment Share on other sites More sharing options...
pamos Posted March 13, 2005 Author Report Share Posted March 13, 2005 For those interested, to resolve the problem, I had to do a normal uninstall, manually delete the c:\documents and settings\all users\application data\Retrospect folder, and reinstall retrospect. Everything is now working normally. Link to comment Share on other sites More sharing options...
pvwrght Posted March 15, 2005 Report Share Posted March 15, 2005 We are having the exact same issue. OS: Windows XP SP2 Device: Maxtor One Touch Error: Assertion Failure At "module.cpp -1059" We tried the same driver update and got this error message. We tried to rollback the driver to the previous version and are still getting this error. Any ideas? Philip Link to comment Share on other sites More sharing options...
natew Posted March 16, 2005 Report Share Posted March 16, 2005 Hi Did you try deleting the Retrospect preferences as Pamos outlined? Thanks Nate Link to comment Share on other sites More sharing options...
pvwrght Posted March 17, 2005 Report Share Posted March 17, 2005 No, A complete uninstall/reinstall is going to be my weapon of last resort. I was hoping that someone could provide a reason/explanation of this error so we could avoid it in the future. Thanks, Philip Link to comment Share on other sites More sharing options...
natew Posted March 18, 2005 Report Share Posted March 18, 2005 Hi Assert errors usually happen because of memory problems on the machine or corrupt preference files in Retrospect. If a reboot of the computer doesn't help the next step is to try new configuration files. Thanks Nate Link to comment Share on other sites More sharing options...
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