videocheez Posted February 7, 2005 Report Share Posted February 7, 2005 I just purchased a new Maxtor OneTouch 2 external hardrive. On my system, I currently have two other Maxtor external hardrives. One of the existing drives is a Maxtor 5000XT and the other is a Maxtor OneTouch first generation. I was not using the Retrospect software in the past because I could not get it figured out and it seemed to be very buggy while draining a lot of system resources. I purchased the OneTouch 2 so that I could take advantage of the automatic back up features and he one touch back-up. My operating system is XP Pro with SP2. I installed the new drive but had to go to DOS to format it with NTFS. I never received any registration screens prompting me to register the software. When I press the onetouch button, nothing appears to happen. When I launch the Maxtor Express HD software, my CPU use goes to 100% and the program seems to hang. When I got to the Onetouch software button,and select the drive and try to set it up, nothing happens. I am feeling pretty frustrated and hope that some one hear can assist me in getting this software properly set-up. I followed the information in the following thread: http://forums.dantz.com/ubbthreads/showflat.php?Cat=0&Number=50593&page=1&view=collapsed&sb=5&o=&fpart=1 1. I uninstalled the Retrospcet HD software, 2. deleted the directory in documents and setting, 3. disconnected my other maxtor drives, 4. reinstalled the retrospect software, 5. turned back on the drive. When I try to set-up Retrospect HD the programs hangs and maxes out my CPU again. Any ideas will be apprecieated. I will continue to work on it from my side. Thanks in advance, VC Link to comment Share on other sites More sharing options...
videocheez Posted February 9, 2005 Author Report Share Posted February 9, 2005 any one fix this problem yet? Link to comment Share on other sites More sharing options...
Sam_S Posted February 10, 2005 Report Share Posted February 10, 2005 I get an error message when I try to install this software on Windows XP(sp2). "Application has generated an exception that could not be handled" Program fails to load after that point. I've tried loading it on 3 different machines, with the same result. No response from Dantz yet on a fix for this problem. Sam Link to comment Share on other sites More sharing options...
natew Posted February 16, 2005 Report Share Posted February 16, 2005 Hi Try uninstalling the .net framework using add/remove programs, reboot and then reinstall it from the windows update site. Thanks Nate Link to comment Share on other sites More sharing options...
Sam_S Posted February 17, 2005 Report Share Posted February 17, 2005 Thanks for the response. That worked!! I'm not sure what the difference was, since it was a pretty fresh installation of Windows... but, the bottom line is that the program installs correctly now. Sam Link to comment Share on other sites More sharing options...
Sam_S Posted February 17, 2005 Report Share Posted February 17, 2005 I spoke too soon. It did install and I could access all the functions just fine. Then I got a notification from MS that there was a hotfix for .net 1.1. I installed it and rebooted... now I get the same stupid error again from HD Express. Sam Link to comment Share on other sites More sharing options...
natew Posted February 18, 2005 Report Share Posted February 18, 2005 Hi Can you remove the hotfix and just stick with the 1.1 version of . NET for now? Thanks Nate Link to comment Share on other sites More sharing options...
Sam_S Posted February 18, 2005 Report Share Posted February 18, 2005 Tried that... it didn't work. It may have just been the reboot that caused the problem, it's hard to tell without going through the whole process again. Sam Link to comment Share on other sites More sharing options...
Gallaher Posted April 1, 2006 Report Share Posted April 1, 2006 I've had the exact same problems. I do not get the registration setup. I've tried everything you have suggested on this post and on others I've searched. Still no success. Link to comment Share on other sites More sharing options...
marcko75 Posted April 3, 2006 Report Share Posted April 3, 2006 Have you tried disabling your firewall...? M. Link to comment Share on other sites More sharing options...
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