backupduntz Posted January 20, 2005 Report Share Posted January 20, 2005 Hello, I recently installed Retrospect 6.5 (Express?) that came with a western digital media center external hard drive. The Western Digital Button icon on system tray was "red" instead of "blue" when I got home today. When I placed the cursor over it, the message said something about "backup software not running or not installed" (I think installed was the last word, but I'm not certain). I could not get the Retrospect software to open. I finally went to control panel->add/remove->retrospect 6.5 and chose "modify". The install wizard started up and the "repair" option was selected by default. After I finished the wizard the icon in the system tray turned back to its normal blue color. Any idea what caused this? I couldn't find anything on the western digital or dantz web sites about it. Thanks for your help. Link to comment Share on other sites More sharing options...
natew Posted January 20, 2005 Report Share Posted January 20, 2005 Hi I've not seen this sort of thing before. Worst case scenario you may want to uninstall and reinstall Retrospect. Thanks Nate Link to comment Share on other sites More sharing options...
backupduntz Posted January 20, 2005 Author Report Share Posted January 20, 2005 Thanks for your reply. I suppose if I have to resort to unistall/reinstall, that means I have to go through the defective driver uninstall / driver upgrade install process again too. That was a painful process, especially since there was nothing in the box or the user's guide indicating the driver was defective (although it is a well published fact on the support.wdc.com web site). The defective driver doesn't communicate with the external drive, but it conveniently rearranges all the icons on the desktop . Here's hoping I never see the problem again. Cheers Link to comment Share on other sites More sharing options...
meandmtf Posted February 5, 2005 Report Share Posted February 5, 2005 I have a similar problem with my western digital hard drive with oem express v. 6.5.342 I run Win xp pro I want it to back up the entire hard driv every day, but each day it list over 4000 errors similar to this: File "C:\WINDOWS\system32\dllcache\pubprn.vbs": different creation date/time (src: 12/31/1979 6:00:00 PM, dest: 1/1/1980 12:00:00 AM) How can I correct this? I'm very new to Retrospect and was hoping it woul run with out too many hassels. no such luck yet Please help! Thanks Link to comment Share on other sites More sharing options...
natew Posted February 16, 2005 Report Share Posted February 16, 2005 Hi Why are the dates on these files so old? They seem to be invalid dates to me. Is the source disk the same format as the destination disk? Thanks Nate Link to comment Share on other sites More sharing options...
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