bankerbroker Posted December 16, 2004 Report Share Posted December 16, 2004 When doing a backup I had recieved the sharing violation -1020. My log follows. Doing research to find out what SoftwareDistribution was and how to get around it I found the following on this link. The link solves the problem for NovaStar. Does Retrospect Express version 6.5.342 have a solution? Thanks + Retrospect Express version 6.5.342 Launched at 12/15/2004 2:12 PM + Retrospect Driver Update, version 4.7.103 + Executing Immediate Backup at 12/15/2004 2:13 PM To Backup Set Backup Set A... - 12/15/2004 2:13:24 PM: Copying Main Drive (C:) File "C:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb": can't read, error -1020 (sharing violation) File "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log": can't read, error -1020 (sharing violation) File "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb": can't read, error -1020 (sharing violation) File "C:\WINDOWS\SoftwareDistribution\EventCache\{594AB28F-A069-4D3B-87B7-E5315DE8E0F8}.bin": can't read, error -1020 (sharing violation) 12/15/2004 2:16:48 PM: Snapshot stored, 57.9 MB 12/15/2004 2:16:54 PM: Comparing Main Drive (C:) File "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\1.Product.Inventory.LiveUpdate": different modify date/time (set: 12/15/2004 7:44:47 AM, vol: 12/15/2004 2:11:33 PM) File "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\1.Settings.LiveUpdate": different modify date/time (set: 12/15/2004 7:44:47 AM, vol: 12/15/2004 2:11:33 PM) File "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2.Product.Inventory.LiveUpdate": different modify date/time (set: 12/15/2004 7:41:52 AM, vol: 12/15/2004 7:44:47 AM) File "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\2.Settings.LiveUpdate": different modify date/time (set: 12/15/2004 7:41:52 AM, vol: 12/15/2004 7:44:47 AM) File "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\3.Product.Inventory.LiveUpdate": different modify date/time (set: 12/15/2004 7:41:45 AM, vol: 12/15/2004 7:41:52 AM) File "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\3.Settings.LiveUpdate": different modify date/time (set: 12/15/2004 7:41:44 AM, vol: 12/15/2004 7:41:52 AM) File "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Log.LiveUpdate": different modify date/time (set: 12/15/2004 2:11:33 PM, vol: 12/15/2004 2:14:39 PM) File "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Product.Inventory.LiveUpdate": different modify date/time (set: 12/15/2004 2:11:33 PM, vol: 12/15/2004 2:14:40 PM) File "C:\Documents and Settings\All Users\Application Data\Symantec\LiveUpdate\Settings.LiveUpdate": different modify date/time (set: 12/15/2004 2:11:33 PM, vol: 12/15/2004 2:14:39 PM) File "C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\alert.dat": different modify date/time (set: 12/15/2004 7:44:47 AM, vol: 12/15/2004 2:14:40 PM) File "C:\Documents and Settings\HP_Owner\Application Data\Motive\Acme\plugin\log\pchbtn.log": different modify date/time (set: 12/15/2004 2:13:03 PM, vol: 12/15/2004 2:16:32 PM) File "C:\WINDOWS\WindowsUpdate.log": different modify date/time (set: 12/15/2004 2:12:13 PM, vol: 12/15/2004 2:17:14 PM) File "C:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.chk": different modify date/time (set: 12/15/2004 2:12:43 PM, vol: 12/15/2004 2:17:13 PM) File "C:\WINDOWS\system32\wbem\Repository\FS\MAPPING.VER": different modify date/time (set: 12/15/2004 2:13:51 PM, vol: 12/15/2004 2:17:10 PM) 12/15/2004 2:18:32 PM: 18 execution errors Completed: 5411 files, 226.0 MB, with 26% compression Performance: 139.7 MB/minute (138.3 copy, 141.2 compare) Duration: 00:05:08 (00:01:52 idle/loading/preparing) Quit at 12/15/2004 2:44 PM Here is the LINK: http://support.microsoft.com/?kbid=870902 You cannot back up the %windir%\SoftwareDistribution folder by using the NovaStor NovaNet-WEB backup program on Windows XP Service Pack 2 Article ID : 870902 Last Review : August 26, 2004 Revision : 1.0 On this Page SYMPTOMS CAUSE RESOLUTION MORE INFORMATION SYMPTOMS When you try to back up your Microsoft Windows XP Service Pack 2 (SP2)-based computer by using the third-party NovaStor Corporation NovaNet-WEB backup program, the NovaNet-WEB program may not back up files that are located in the %windir%\SoftwareDistribution folder. You may receive a log entry that is similar to the following log entry in the backup log:***The process cannot access the file because it is being used by another process. File: c:\WINDOWS\SoftwareDistribution\DataStore\DataStore.edb ***The process cannot access the file because it is being used by another process. File: c:\WINDOWS\SoftwareDistribution\DataStore\Logs\edb.log ***The process cannot access the file because it is being used by another process. File: c:\WINDOWS\SoftwareDistribution\DataStore\Logs\tmp.edb ***The process cannot access the file because it is being used by another process. File: c:\WINDOWS\SoftwareDistribution\EventCache\{C3DF80E7-C68C-4650-B73C-C577E29AsA3F}.bin ***The process cannot access the file because it is being used by another process. File: c:\WINDOWS\SoftwareDistribution\EventCache\{D01A629B-E43D-419A-A6D5-6FBF07072491}.bin CAUSE This problem occurs because Windows XP exclusively opens the Extensible Storage Engine (ESE) database that the Microsoft Software Update Services (SUS) 2.0 version of the Automatic Updates service uses. Therefore, the third-party backup program cannot read the %windir%\SoftwareDistribution folder to build a backup image. Note The %windir%\SoftwareDistribution folder was added in Windows XP SP2. RESOLUTION To resolve this problem, NovaStor Corporation recommends that you obtain and install the NovaStor Open File Manager for Windows module. MORE INFORMATION For more information about how to contact NovaStor Corporation, visit the following NovaStor Corporation Web site: http://www.novastor.com The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information. -------------------------------------------------------------------------------- APPLIES TO • Microsoft Windows XP Service Pack 2 • Microsoft Windows XP Home Edition Service Pack 2 (SP2) Link to comment Share on other sites More sharing options...
natew Posted December 16, 2004 Report Share Posted December 16, 2004 Hi Retrospect Professional 6.5 has an open file backup feature that will resolve the issue. Unfortunately there is nothing you can do about it in Retrospect Express. Thanks Nate Link to comment Share on other sites More sharing options...
bankerbroker Posted December 16, 2004 Author Report Share Posted December 16, 2004 Hi Nate, Thanks for the information. That is what I needed to know. I guess it is no biggie, it is not correct? So I will just let it go on doing what it is doing. Alan Link to comment Share on other sites More sharing options...
natew Posted December 21, 2004 Report Share Posted December 21, 2004 Hi The best bet is to find out what those files are for before you make a final judgement. Thanks Nate Link to comment Share on other sites More sharing options...
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