xtianp Posted December 9, 2009 Report Share Posted December 9, 2009 I have been using Retrospect 7.6 with an external Ultrium drive with no problems. I installed 7.7 and now it says device not responding. Any help is appreciated. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted December 9, 2009 Report Share Posted December 9, 2009 Which system version is this? Quote Link to comment Share on other sites More sharing options...
xtianp Posted December 9, 2009 Author Report Share Posted December 9, 2009 (edited) Windows 7 Ultimate 64-bit Edited December 9, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
xtianp Posted December 11, 2009 Author Report Share Posted December 11, 2009 Any help on this please? Quote Link to comment Share on other sites More sharing options...
mauricev Posted December 12, 2009 Report Share Posted December 12, 2009 I have confirmed this is a bug. Quote Link to comment Share on other sites More sharing options...
DrNate Posted December 22, 2009 Report Share Posted December 22, 2009 I have also had this problem. I was using Retrospect 7.6 on a Windows Vista Business 64-bit system, with an HP Ultrium 4 internal drive and everything was fine. It could backup and restore Ultrium 4 tapes, and also Ultrium 3 tapes on the same drive. Loaded up 7.7 Professional and retrospect couldn't find the drive. Confirmed through HP tools that drive was working fine. Uninstalled 7.7 and re-installed restrospect 7.6 and everything is fine again. Please fix bug, this is not a rare tape backups system. Hard to believe no one bothered to use an Ultrium tape drive during QA/QC testing of retrospect 7.7 Quote Link to comment Share on other sites More sharing options...
eppinizer Posted December 23, 2009 Report Share Posted December 23, 2009 Hello, Could those who are experiencing this issue give a bit more system information? Also... What connection interface are you using? Is the 7.7.1.102 RDU installed? Are you using a different type of license than you were in 7.6 (e.g server edition with 7.6 and professional with 7.7)? I can assure you that there has been testing done with LTO drives. We have not however, been able to produce the issues that you are seeing. I am running 64bit Windows 7 Ultimate right now with the both the latest RDU and release of Retrospect. I am using a professional license and Retrospect is both seeing, and using my HP Ultrium 4 External SCSI drive properly. There also seems to be two different issues reported in this thread. Some are seeing there drive in an unresponsive state, and some are not seeing their drive at all. When adding your post, please let me know which issue you are experiencing. Thanks! -Jeff Quote Link to comment Share on other sites More sharing options...
mauricev Posted December 27, 2009 Report Share Posted December 27, 2009 I can assure you that there has been testing done with LTO drives. We have not however, been able to produce the issues that you are seeing. I thought you guys reproduced the not-responding problem. In any case, it's trivial for me to reproduce it under W2K8, and I will be working off-list to get it solved. Quote Link to comment Share on other sites More sharing options...
l.s Posted December 28, 2009 Report Share Posted December 28, 2009 Just an a note: Same not responding problem occures here with Win2k8 and a VXA-3 drive connect via parallel SCSI. Regards, Lars Quote Link to comment Share on other sites More sharing options...
mikeforester Posted December 30, 2009 Report Share Posted December 30, 2009 I've given the 7.7 trial version a shot several times, and always get the same problem. Win7 64-bit, Retrospect Pro x64, 7.7.1.102 rdu, Sony AIT-1 Turbo drive on SCSI (LSI20320IE), also a Dell Power Vault 120T DDS4 (which Retrospect won't let me use). Both tape drives show their names and "Not responding" or "Unknown response." The AIT drive shows as empty, although it has a named backup tape in it. Identical behavior under Win7 7100 and Win7 7600, although the SCSI devices are enumerated differently. Also in 7.7, the reserved USB drives (on a card reader) don't show up in Retrospect at all. Needless to say, all this works fine on 7.6. (Except the autoloader, which wants moar money.) Quote Link to comment Share on other sites More sharing options...
Hessu Posted January 26, 2010 Report Share Posted January 26, 2010 Hi I have the same problem: Win7 64-bit, Retrospect Pro 7.7 x64, 7.7.1.102 rdu Adaptec SCSI Card 29320A - Ultra320 SCSI HP LTO-3 Ultrium-920 drive tape drive show name and "Not responding" or "Unknown response" Test with HP Tapetools show no problems I have a dual boot system: XP 32-bit and Win7 64-bit Curiously same installation on XP and Retrospect 7.7 Pro x32 works normally. Regards, Hessu Quote Link to comment Share on other sites More sharing options...
Mayoff Posted January 26, 2010 Report Share Posted January 26, 2010 Unknown response issues should be fixed in a release coming out very soon. Quote Link to comment Share on other sites More sharing options...
Hessu Posted January 27, 2010 Report Share Posted January 27, 2010 Hi Mayoff Problem fixed with 7.7.208 update Regards :oneeye: Hessu Quote Link to comment Share on other sites More sharing options...
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