RandySK Posted July 10, 2009 Report Share Posted July 10, 2009 I am getting the message: "Trouble writing folder Adobe, error -5000 (server: no privileges)" When backing up a Windows machine from my Mac. I don't know whether this means the problem is on the Mac side or the Windows side. The backup volume has read/write authority for everyone on the Mac side. Any ideas how to solve this? Thanks. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 10, 2009 Report Share Posted July 10, 2009 Are you using the Retrospect client or Filesharing? Error -5000 is usually a Mac OS Networking permissions error (AFP/SMB volumes). The error comes from the finder. Maybe use a Retrospect Client? Quote Link to comment Share on other sites More sharing options...
RandySK Posted July 16, 2009 Author Report Share Posted July 16, 2009 I _am_ using a Retrospect client on the Windows side. My Retrospect on the Mac is backing up from a Retrospect Windows client. Quote Link to comment Share on other sites More sharing options...
CallMeDave Posted July 18, 2009 Report Share Posted July 18, 2009 Any ideas how to solve this? You're simply going to have to provide more specific information about what you're using, what you're doing, and what you're saying. For example (but not limited to): - What Type of Backup Set is begin used? - What Media is being used to house the backed up data? - Is this an error in the log, or an error that is stopping the backup? - Does the Operations Log identify the specific file being reported? - How far along in the backup does it get? - Does it always error on the same item? Note that this is a trouble writing error, making the question of the Type of Backup Set all the more important. Dave Quote Link to comment Share on other sites More sharing options...
RandySK Posted July 20, 2009 Author Report Share Posted July 20, 2009 >For example (but not limited to): >- What Type of Backup Set is begin used? a Duplicate Set >- What Media is being used to house the backed up data? A hard drive. - Is this an error in the log, or an error that is stopping the backup? This is in the log and, yes, it stops the backup. That's the problem. >- Does the Operations Log identify the specific file being reported? No. Like I said, it just has this text: Trouble writing folder Adobe, error -5000 (server: no privileges) >- How far along in the backup does it get? Just to this point. >- Does it always error on the same item? Yes. Note that this is a trouble writing error, making the question of the Type of Backup Set all the more important. Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted July 20, 2009 Report Share Posted July 20, 2009 >- What Type of Backup Set is begin used? a Duplicate Set There is no such thing. The types are: Tape CD/DVD Internet Removable Disk File >- How far along in the backup does it get? Just to this point. Is it during scanning? Or has it started copying files? How many files? Quote Link to comment Share on other sites More sharing options...
RandySK Posted July 21, 2009 Author Report Share Posted July 21, 2009 >>- What Type of Backup Set is begin used? >>a Duplicate Set >There is no such thing. The types are: >Tape >CD/DVD >Internet >Removable Disk >File I don't know what you mean by a 'backup set'. The type of script I have is 'Duplicate'. The 'Destination' for the backup is a subfolder on my backup hard drive. Nowhere is 'backup set' mentioned. >>- How far along in the backup does it get? >>Just to this point. >Is it during scanning? No. As I said, it copies to this point. Or has it started copying files? How >many files? I'm giving you all the information it's giving me. Here's the entire log for this script: - 7/10/2009 10:23:46 AM: Copying WINDOWS (C:) on Windows… Trouble writing folder Adobe, error -5000 (server: no privileges) 7/10/2009 10:26:37 AM: Execution incomplete. Remaining: 44686 files, 2.7 GB Completed: 2 files, 206 KB Performance: 0.1 MB/minute Duration: 00:02:51 (00:00:08 idle/loading/preparing) Quit at 7/10/2009 10:26 AM That's all there is. I'm using version 6.1.230 of Retrospect. Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted July 21, 2009 Report Share Posted July 21, 2009 The type of script I have is 'Duplicate'. The 'Destination' for the backup is a subfolder on my backup hard drive. I see. In your first post you wrote "backup", which is an entirely different beast than a "Duplicate". OK, the user running Retrospect doesn't have access rights to the subfolder in question. I bet you will get the same error if you try to copy files to that folder using the Finder, too. You have to correct your permissions to that folder. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted July 21, 2009 Report Share Posted July 21, 2009 I don't know what you mean by a 'backup set'. The type of script I have is 'Duplicate'. The 'Destination' for the backup is a subfolder on my backup hard drive. Nowhere is 'backup set' mentioned. Randy, the following Knowledge Base article might be helpful to you to understand the difference between a "Backup" (which it appears that you are not doing) and a "Duplicate" (which it appears that you are doing): What is the difference between Backup and Duplicate? The two are very different animals, with no similarity. Russ Quote Link to comment Share on other sites More sharing options...
RandySK Posted July 22, 2009 Author Report Share Posted July 22, 2009 >the user running Retrospect doesn't have access rights to the >subfolder in question. I bet you will get the same error if you try >to copy files to that folder using the Finder, too. >You have to correct your permissions to that folder. I understand that. I have been running Retrospect duplicate backups for over 10 years. No, I do not get the same error doing a Finder copy. Keep in mind that I am backing up from a Windows volume. The problem I have with Retrospect is its poor reporting. 1. It doesn't say whether the problem is with the folder being copied from or the folder being copied to. 2. It doesn't give the full path to the folder. I have two folders called Adobe on the Windows volume and I don't know which one. 3. It just quits at this point and doesn't copy everything else. This is very poor performance by Retrospect. There is nothing wrong with either Adobe folder on Windows. I can do whatever I want with either folder, including manually copying them to the Mac. The log doesn't tell me which folder is bad, what exactly is wrong, or how to fix it. Quote Link to comment Share on other sites More sharing options...
RandySK Posted July 22, 2009 Author Report Share Posted July 22, 2009 >following Knowledge Base article might be helpful to you to >understand the difference between a "Backup" (which it appears >that you are not doing) and a "Duplicate" (which it appears that >you are doing): >The two are very different animals, with no similarity. I understand exactly how a Duplicate works. I have been doing them for over 10 years. I used the term 'backup' in its generic sense, since that's what I'm doing - backing up my files. I didn't realize people on this forum would be so picky about the terms. I'm doing a 'duplicate'. I guess I won't say 'duplicate backup' any more. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted July 22, 2009 Report Share Posted July 22, 2009 Well, excuse me for trying to help. Your post count was only 5 when you made your earlier post, so I mistakenly thought you might not know the difference. No offense was intended. Russ Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted July 22, 2009 Report Share Posted July 22, 2009 1. It doesn't say whether the problem is with the folder being copied from or the folder being copied to.2. It doesn't give the full path to the folder. I have two folders called Adobe on the Windows volume and I don't know which one. 3. It just quits at this point and doesn't copy everything else. 1. Since it tells you "trouble writing", it must be the destination. 2. Since there are only two, use the Finder to copy these from the source to the destination. Do you get an error? Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted July 22, 2009 Report Share Posted July 22, 2009 I used the term 'backup' in its generic sense, since that's what I'm doing - backing up my files. I didn't realize people on this forum would be so picky about the terms. We're not picky. You wrote "backup" which is a specific command in Retrospect. You did not tell us which command you used, so we had to assume you did what you wrote. We're not mind readers. Quote Link to comment Share on other sites More sharing options...
RandySK Posted July 22, 2009 Author Report Share Posted July 22, 2009 >1. Since it tells you "trouble writing", it must be the destination. That's what I would have thought, but Retrospect created all the folders for the backup, so why would it have problems? Why would it only have problems with this one folder and why just this one from a Windows volume and not all the other folders being duplicated from Windows and Mac volumes? >2. Since there are only two, use the Finder to copy these from >the source to the destination. Do you get an error? I did. No problem. That's what odd. I can't see what Retrospect is doing differently. Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted July 23, 2009 Report Share Posted July 23, 2009 I'm stumped. Maybe you should open a support incident? It's not expensive. And if it's a bug, you get a refund. (This is just a user-to-user discussion, not support.) Quote Link to comment Share on other sites More sharing options...
RandySK Posted July 23, 2009 Author Report Share Posted July 23, 2009 I guess my biggest question is what the lack of a path means. Trouble writing folder Adobe, error -5000 (server: no privileges) I have had other messages like this in the past, but they indicated a path, which let me identify the file/folder in question. Does anyone at Retrospect know what it means when it lists a folder without a path? Thanks to all. Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted July 24, 2009 Report Share Posted July 24, 2009 Keep the option key pressed when clicking on the Preferences button to access the "secret" preferences. Click on "File System" and check the first checkbox. See attched screenshot. Quote Link to comment Share on other sites More sharing options...
RandySK Posted July 24, 2009 Author Report Share Posted July 24, 2009 Keep the option key pressed when clicking on the Preferences button to access the "secret" preferences. Click on "File System" and check the first checkbox. See attched screenshot. I did that and this is what I get: FscDirNewU: FSCreateDirectoryUnicode("Ruby-186-26") failed, error -5000 Trouble writing folder Ruby-186-26, error -5000 (server: no privileges) This is the folder I'm getting the message on now. I was able to get rid of the problem with the Adobe folder by deleting all the Adobe folders in my backup volume. The problem is, I can't even find a folder with this name. Of course, if the error is in creating the folder, that would make sense. Is it objecting to the dashes in the name? I thought those were allowable characters. Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted July 24, 2009 Report Share Posted July 24, 2009 Yes, dashes are allowed. There are very few forbidden characters on Mac. Strange indeed. Quote Link to comment Share on other sites More sharing options...
RandySK Posted July 26, 2009 Author Report Share Posted July 26, 2009 Keep the option key pressed when clicking on the Preferences button to access the "secret" preferences. Click on "File System" and check the first checkbox. See attched screenshot. I did that and this is what I get: FscDirNewU: FSCreateDirectoryUnicode("Ruby-186-26") failed' date=' error -5000 Trouble writing folder Ruby-186-26, error -5000 (server: no privileges) This is the folder I'm getting the message on now. I was able to get rid of the problem with the Adobe folder by deleting all the Adobe folders in my backup volume. The problem is, I can't even find a folder with this name. Of course, if the error is in creating the folder, that would make sense. Is it objecting to the dashes in the name? I thought those were allowable characters.[/quote'] How about it Retrospect? How about an official response to why this isn't working? This clearly appears to be a bug, since there's nothing I can do to control it and the name is a valid name. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted July 27, 2009 Report Share Posted July 27, 2009 How about it Retrospect? How about an official response to why this isn't working? This clearly appears to be a bug, since there's nothing I can do to control it and the name is a valid name. I understand exactly how a Duplicate works. I have been doing them for over 10 years. Randy, despite your extensive knowledge and experience, you seem to misunderstand how these forums work. These are user-to-user forums, and are not the official way to contact Retrospect support. From the forum rules: Retrospect forum rules This forum is a community based self help tool for users of the Retrospect Backup Software and other EMC Insignia Products. ... While this forum is monitored by members of the EMC Technical Support team, it is not possible to reply to all questions and threads. This forum is not an official method for contacting technical support. EMC employees are under no obligation to reply to individual forum posts. If you need immediate technical support, you can contact technical support directly at http://www.emcinsignia.com/contactsupport But of course, because of your extensive experience, you already knew that. When I tried to help you, you came back with a snippy post about how you know everything. When Lennart tried to help and suggested you open a support incident, you ignored that suggestion. When Dave and Lennart tried to gather more information that was missing from your original post, you indicated that your expertise was so great that you took offense at their questions. You've run off the users who were trying to help you. I suggest, as Lennart did, that you open a support incident. You won't find the "official response" that you are seeking in these forums. Good luck, Russ Quote Link to comment Share on other sites More sharing options...
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