today Posted August 9, 2002 Report Share Posted August 9, 2002 The last time I tried to report a bug in the software, I wasn't allowed to since I didn't have a support contract. That seems to be a little bit silly to me. I realize that providing support is expensive, but I'm not asking you how to set up a tape rotation scheme, I'm simply trying to report faults in the software. I would think that would be beneficial to all your customers. Further, I don't like paying for an upgrade to get a bug fix. It would be nice if you would release service packs for previous releases. You already do this for drivers and critical show-stopping bugs. Link to comment Share on other sites More sharing options...
Darrin Posted March 2, 2003 Report Share Posted March 2, 2003 I just found what appears to be a pretty damn large bug in the Windows Single Server 6.0 product. I haven't reported it yet, but if I have to actually pay for it to be heard, nevermind fixed, I sure won't be bothering to tell Dantz about it - it'll be the Internet community who hears first. Link to comment Share on other sites More sharing options...
Mayoff Posted March 2, 2003 Report Share Posted March 2, 2003 If you call tech support we will always refund your incident cost if we find that your issue is a product bug. You can also report bugs at: http://www.dantz.com/index.php3?SCREEN=product_feedback Link to comment Share on other sites More sharing options...
kaikow Posted March 13, 2003 Report Share Posted March 13, 2003 What about bug fixes? It's unacceptable for licensees of, say, version 6 to be asked to pay for updates to version 6. Link to comment Share on other sites More sharing options...
Mikee Posted March 14, 2003 Report Share Posted March 14, 2003 Quote: if we find that your issue is a product bug Than it all comes down to the old ethernal question is it bug or is it feature. For example: Help works only in between tasks of Proactive Backup. If backup is building a snapshot for 30 minutes the help will not work for 30 minutes (and if you teminate Help during that time you'll effectively terminate Retrospect)! I can imagine it is by design (no multitasking) , but functionally it is a bug. my 2 cents worth. cheers, Mikee Link to comment Share on other sites More sharing options...
Mikee Posted March 15, 2003 Report Share Posted March 15, 2003 Quote: For example: Help works only in between tasks of Proactive Backup. If backup is building a snapshot for 30 minutes the help will not work for 30 minutes (and if you teminate Help during that time you'll effectively terminate Retrospect)! I can imagine it is by design (no multitasking) , but functionally it is a bug. Btw, I think this one is a bug. It only happens if Help is spawn from within Proactive Backup window... If I use Help from within main window Help works as it should, unafected by other RS tasks. This bug report is free of charge. Mikee Link to comment Share on other sites More sharing options...
kaikow Posted March 15, 2003 Report Share Posted March 15, 2003 An email based bug reporting mechanism is necessary. Such a mechanism: 1. Allows me to better describe problems by including attachments, e.g., screenshots. 2. Allows me to CC myself on the report so I have a paper trail. Link to comment Share on other sites More sharing options...
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