amil Posted July 28, 2008 Report Share Posted July 28, 2008 (edited) I have My Book Premium ES external hard drives: Recently, when I run Retrospect Express HD 2.0 I get message update status 0 restore points available. The Hard drive has worked for hours and nothing has been change. I remove and install the Retrospect Express program.Also, i delete the folder with the Restore points. I need advice? Thanks Ami Edited July 28, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 28, 2008 Report Share Posted July 28, 2008 If you delete the folder with the restore points, then that is the same as deleting your backup. You now have no backup no backup equals no restore points. What happens if you start a new backup? Do you get 1 restore point? Quote Link to comment Share on other sites More sharing options...
amil Posted July 28, 2008 Author Report Share Posted July 28, 2008 Thanks for your quick response. I know it is a risk that i delete the restore points. it doesn't create new restore points. i gave the HD to run 4 hours and nothing happen. I am using XP. Quote Link to comment Share on other sites More sharing options...
amil Posted July 28, 2008 Author Report Share Posted July 28, 2008 I get grey screen so i can not start new backup. Quote Link to comment Share on other sites More sharing options...
amil Posted July 29, 2008 Author Report Share Posted July 29, 2008 Dear Robin, Do you have idea how to progress? Thanks, Ami Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 29, 2008 Report Share Posted July 29, 2008 What operating system version? What is the exact Express HD version? Try to uninstall. Delete the RetroExp folder in all users/application data and then reinstall the software. Quote Link to comment Share on other sites More sharing options...
amil Posted July 30, 2008 Author Report Share Posted July 30, 2008 I OS XP with SP2. HD expres is 2.0.214 i revove the EMC and re install it. i get same mssage of update...i gave it to run for 60 min and it is still running. please advice what to do? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 30, 2008 Report Share Posted July 30, 2008 Try to uninstall. Delete the RetroExp folder in all users/application data and then reinstall the software. Quote Link to comment Share on other sites More sharing options...
amil Posted July 30, 2008 Author Report Share Posted July 30, 2008 where are the folder to delete? if i unistall it, does it leave track of the folders. thanks Quote Link to comment Share on other sites More sharing options...
amil Posted July 30, 2008 Author Report Share Posted July 30, 2008 i re install and install it again. i get same message. thanks, Ami Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 30, 2008 Report Share Posted July 30, 2008 (edited) the RetroExp folder in all users/application data does not get removed during an uninstall. You must do it yourself. Edited July 30, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
amil Posted July 30, 2008 Author Report Share Posted July 30, 2008 after i remove the RetroExp i serach for the folder RetroExp. i was not able to find it. where does it get install? does it on the PC or on the external hard drive. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 30, 2008 Report Share Posted July 30, 2008 C:\Documents and Settings\All Users\Application Data\RetroExp is the folder you either rename or delete. Quote Link to comment Share on other sites More sharing options...
amil Posted July 30, 2008 Author Report Share Posted July 30, 2008 I delete the folder and then un install. i intsll program again. Now i run the retrospect now i see update status...how long should it take. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted July 30, 2008 Report Share Posted July 30, 2008 Did you enter your product license code? Quote Link to comment Share on other sites More sharing options...
amil Posted July 30, 2008 Author Report Share Posted July 30, 2008 I run the install. i was not asked to enter the product license code? what is the Did license code is? ami Quote Link to comment Share on other sites More sharing options...
amil Posted August 2, 2008 Author Report Share Posted August 2, 2008 Hi Robin, i am still loked with the issue. you mention license code. when i install the program i was not asked to enter it. please advice Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 2, 2008 Report Share Posted August 2, 2008 If you got the software from WD, then you may need to uninstall everything. delete the preferences. First install the version that shipped with the hard disk (that includes the license code). You can then download and update to the 2.0.214 version. WD should be able to help with all of this. Quote Link to comment Share on other sites More sharing options...
amil Posted August 8, 2008 Author Report Share Posted August 8, 2008 Hi Robin, On my book I have folders with the software. i check for update on the web and the software version I have is up to date. What is the path in the book to install it? I was not asked to provide pass code. Where is the preference file I need to delete? The warranty has expired. Thanks, Ami Quote Link to comment Share on other sites More sharing options...
Mayoff Posted August 8, 2008 Report Share Posted August 8, 2008 Check with WD. they have the latest version. Quote Link to comment Share on other sites More sharing options...
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