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Maser

Another 10.5/6.1.138 issue -- backup server stopped backing up

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My setup (again): three G4 1.42 /1G RAM mac minis -- were running 10.4.10, updated to 10.5.1. Current Retrospect Server/RDU

 

One mini backs up only Mac OSX boxes.

 

The other two back up Windows/Linux boxes -- these two are the ones that were showing the "startup file" problem.

 

All three machines run in "backup server" mode in 24x7 operation.

 

Over the weekend (long holiday), two things happened to those two Windows-client backup systems when I came in to check things...

 

1) One of the machines -- the program had quit. The log file indicated that it had "connected" to a client, but that's the last log entry.

 

2) On the other machine, the backup server was running -- but *none* of the clients had been backed up since 11/21 (the day before Thanksgiving). None. And I know some of those clients were left on (nobody is that "green" around here to turn off all computers over the holiday weekend...)

 

 

 

The mac-client machine -- backed up everything just fine.

 

 

Problem #2 -- the backup server running but not backing up everything -- I had believed I'd seen before, but wasn't sure if it was related to that "startup file" issue... Now, with my settings set so it's not wanting to autostart, I've ruled that out (I think.)

 

I am planning on clean reloading these mini's and retaining my "RetroConfig (6.0)" file and catalog files, but I'm concerned as to why the backup server both crashed on one machine and continued to run on the other, but wouldn't see any clients after running successfully for a few days.

 

Thoughts?

 

Is 1G RAM not enough to run 10.5/Retrospect in "backup server" mode? Some memory leak somewhere causing this crash/client issue?

 

- Stevve

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If Retrospect is already open, then the startup files are not a factor. What did the log say when the backup failed to start? What does the Automate>Preview say? Does it show any pending schedules?

 

If Retrospect is open, it should always run the scheduled backups. If it is a backup server script, make sure backup server is not disabled.

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Hey, I agree -- if the program is open it *should* always run the scheduled backups. it stopped for some unknown reason...

 

 

Logs did not say anything about the backup not functioning -- when I came in the backup server script was walking through the clients, but not backing up anything. When I restarted the computer, all the clients then started backing up.

 

So it wasn't a question of the clients being *off* -- they weren't -- it's a question of the backup server app not finding any clients until the server computer was restarted.

 

The last entry in the log (prior to the reboot) was a sucessful backup of the a client on 11/21. All my clients are set to backup every 3.5 days (however many "hours" that is.) Nothing backed up again until I restarted the computer (which *was* on-line -- I could ping the IP address.)

 

Backup server was not disabled -- it was active.

 

It just appears to stop finding clients when left running after a number of days (unless I restart the computer.) If this is a RAM issue, I'm not sure how to determine that.

 

But there's nothing obvious in the standard log to indicated anything amiss. Is there some way to set some advanced logging that might show something, let me know.

 

But, for now (at least until I schedule an OS reload), the only thing I believe I can do is restart the server computer every so often when I notice that clients are no longer backing up -- in which case they start backing up again immediately.

 

 

And, again, this is something that never occured under 10.4.10/6.1.126. This is with the combination of an update to 10.5.0 (then 10.5.1 via SU) and Retro 6.1.138. And only on my machines backing up my PCs (which are not 100% identical to my Mac backup machines as I use different selector scripts for Macs vs. Windows boxes), but otherwise the *OS* is identical (static DHCP set networking, etc...)

 

- Steve

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> when I came in the backup server script was walking through the clients, but not backing up anything.

 

- Do you remember what the Status was for each of the clients that were being skipped?

 

> the only thing I believe I can do is restart the server computer every so often when I notice that clients

> are no longer backing up

 

- Did you first try simply restarting Retrospect? System restart seems a bit drastic...

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status was "ASAP" for each client (except for my internal hard disk which I back up once a week -- that was still set for backing up on 11/28). (This, of course, differs from the one system where Retrospect actually quit on 11/22...)

 

I did not try quitting/restarting Retrospect. I can do that next time -- but that wouldn't necessarily save me any time.

 

 

Because of trying to debug the "startup file" problem -- it may be that since updating my machines to 10.5, I've not actually had those two systems running backup server unattended for more than 3 days. This was the first time since 10.5 that I've left the systems running unattended for 4+ days. Unfortunately, it looks like they both failed (in other ways) within 24-48 hours after the last system restart.

 

- Steve

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So, some more data...

 

I'm thinking may be related to my other bug (the one about how my external hard disks uses as removable backup devices were not being seen by the application if I was changing the "next backup" date)

 

I've left my two systems rebooted since Monday morning. One of them, I have not touched at all since restarting. This one is continuing to back up clients.

 

The other one, I've occasionally stopped a client backup (others continue after that), but the backup server script *Status* line flips between "Backed Up" and "Media" when I do that when it's in "paused" status. Note, it normally *should* say "Source" for those clients that I know are off-line now.

 

What I can't remember is if on Monday morning what the status line was saying (beyond "ASAP" for the clients.) Argh. Should have taken a screen shot.

 

On this machine that am seeing the "Status" indicator flip back and forth between "Media" and "Backed Up" -- I just now restarted it.

 

After restarting this machine (which ran fine all day Monday to backup all the clients that were waiting) -- it backed up a client that I know was on, but hadn't been backed up yet.

 

 

There's a bug somewhere. It's difficult to reproduce, but I think it has to be a variant of the one Mayoff discovered in my other thread whereby if you start messing with the backup server script while it's running, that something "breaks".

 

But if you leave things alone and just let the program run by itself -- it's fine.

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"I did not try quitting/restarting Retrospect. I can do that next time..."

 

"After restarting this machine ... it backed up a client that I know was on, but hadn't been backed up yet.

 

Sounds like a missed opportunity to test if a system restart is actually required to knock the Backup Server script back into operation.

 

 

Dave

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Agreed. I realized right as I was restarting that I should have quit/restarted the app only to see what happened.

 

Now that I think I can semi-reproduce this, I will check that next time I see that "Media" toggling in the "Status" section.

 

It now occurs to me that my 3rd machine which hasn't shown this (yet) that only backs up the Mac clients is one of those I "don't touch".

 

The PC client backup machines I end up modifying the backup server operation manually because some users call me to manually fire up a backup as they are only around once a month or so -- so I need to occasionally stop existing backups to set *their* backup to something like 1/1/07 and have them picked up immediately.

 

What I *can't* say is if this is a Leopard issue, or if it's an issue with the new build of the application without reverting back to 10.4.11...

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When you see the issue again, pay special attention to the source volume on your Desktop. Since Retrospect expects to see this Volume as your Backup Set Member, any oddities about its behavior with the Finder might be relevant, too.

 

Maybe look at the volume/drive with Disk Utility. Try unmounting/ejecting and remounting/reconnecting, etc.

 

 

Dave

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Quote:

Source volume has always been on the desktop (at least visible)

 


 

Understood. But when the Backup Server script is waiting for Media, can you copy files to it? Can you copy files from it?

 

Be interesting to know...

 

 

Dave

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So, *this morning* -- on one of my machines showing this issue...

 

I'm currently at the point where -- in my backup server script -- my *internal hard disk* should have backed up at 9:00 a.m. (it's now 9:45 as I write this...)

 

It has not -- it's listed as ASAP and the "status" is showing "Media" after I paused the script and let the script restart (not quit the script -- just let it "unpause".) After a bit, "Media" changes to "Backed up" for some clients, but stays at "Media" for others. Then it (again) toggles to "Media".

 

It walks through (and past) my internal hard disk -- toggling back to "Backed up" -- but not actually backing up anything...

 

 

So, I stop the backup server script.

 

I went to try to see if I could *restore* a file by opening the Catalog file for one of my external hard disk (which means it's not even *looking* at the external hard disks yet.

 

I get a SPOD wheel

 

Retrospect then crashes (I could post the crash log if that matters...)

 

 

I relaunch Retrospect (NOTE -- not restarting the computer) and restart the backup script.

 

Script walks through the clients and starts backing up one that wasn't backed up but had been "walked past" before I crashed (listed in the script window before my internal hard disk...)

 

 

So restarting the computer is *not* required. This sounds like some kind of Memory leak in the new version (?) of the application. Or a 10.5 issue. I'm not using "secure virtual memory" and I have 60G free on my backup server hard disk (where the app runs and the catalog files are stored...)

 

And, for what it's worth, I have DES encryption on for the storage set and I compress my catalog files (maybe not necessary, but...)

 

But this is exactly what I was doing with Retrospect 6.1.126 under 10.4.11 on these 1G Ram G4 minis -- where this problem never occured.

 

I'm open for suggestions short of restarting my systems daily (or reverting to 10.4.11 -- which I *could* do, but would rather move forward if possible...)

 

 

Mayoff -- I can reproduce this here (basically). I need some guidance on this if there's additional information I can get to you from log files/"top" reports, etc...

 

Please let me know what I can provide.

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Very little has changed between these 2 versions of Retrospect. I really doubt we could have introduced a memory issue that didn't exist in a prior version.

 

What does the crash say? Is an assert log generated? What is the assert error?

 

One thing to consider, Leopard probably uses more RAM then Tiger, and 1 GB of RAM may be getting low when dealing with large encrypted and compressed backup sets.

 

What happens if you run 6.1.126 under Leopard? Does the same thing happen?

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One other thing to consider:

 

Media usually means we can not find the backup media or the catalog file.

 

The crash happened when trying to access the backup set. The catalog file or backup set itself could be corrupted.

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*Can* I run 6.1.126 under Leopard? And should I have RDU 6.1.13.101 when running 6.1.138?

 

I'm willing to try the previous version of the app (as I have no ACLs on this backup server...)

 

I'm still thinking this is related to the other bug you could reproduce -- any chance of a quick new build with a fix for that bug that I could try?

 

Should I not compress my backup sets?

 

 

 

Here's the crash log (there was no on-screen indication of a crash -- the program was just gone.)

 

backupal:CrashReporter admin$ cat Retrospect_2007-11-28-093726_backupal.crash

Process: Retrospect [130]

Path: /Applications/Retrospect 6.1/Retrospect/Contents/MacOS/AuthenticateUser.app/Contents/MacOS/../../../Retrospect

Identifier: Retrospect

Version: ??? (???)

Code Type: PPC (Native)

Parent Process: launchd [1]

 

Date/Time: 2007-11-28 09:37:26.786 -0500

OS Version: Mac OS X 10.5.1 (9B18)

Report Version: 6

 

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00000000a1b1c1f3

Crashed Thread: 0

 

Thread 0 Crashed:

0 libobjc.A.dylib 0x9483fff8 objc_msgSend + 24

1 com.apple.AppKit 0x95319498 -[NSView _invalidateGStatesForTree] + 412

2 com.apple.AppKit 0x953192b0 -[NSView _invalidateFocus] + 32

3 com.apple.AppKit 0x9531f080 -[NSView setFrameSize:] + 252

4 com.apple.AppKit 0x953d83e0 -[NSThemeFrame setFrameSize:] + 384

5 com.apple.AppKit 0x953d7cac -[NSWindow _setFrame:updateBorderViewSize:] + 592

6 com.apple.AppKit 0x953d7608 -[NSWindow _oldPlaceWindow:] + 740

7 com.apple.AppKit 0x953d70ac -[NSWindow _setFrameCommon:display:stashSize:] + 1120

8 com.apple.AppKit 0x9592b620 -[NSNavOpenPanel setFrame:display:] + 64

9 com.apple.AppKit 0x95520dbc ResizeWindowLeavingTopCenterFixedAndAnimateIfNeeded + 456

10 com.apple.AppKit 0x9552019c -[NSSavePanel(NSSavePanelLayout) _layoutViewsVerticallyAndResize] + 696

11 com.apple.AppKit 0x955218e4 -[NSSavePanel setMessage:] + 148

12 com.apple.AppKit 0x9592d2bc _NSNavCreateGetFileDialog + 748

13 com.apple.NavigationServices 0x9420e680 NavCreateGetFileDialog + 108

14 ??? 0x003595e4 0 + 3511780

15 ??? 0x00399868 0 + 3774568

16 ??? 0x0039a698 0 + 3778200

17 ??? 0x00337d10 0 + 3374352

18 ??? 0x003191c8 0 + 3248584

19 ??? 0x00337d10 0 + 3374352

20 ??? 0x003466b8 0 + 3434168

21 ??? 0x00337d10 0 + 3374352

22 ??? 0x004474b0 0 + 4486320

23 ??? 0x003092fc 0 + 3183356

24 ??? 0x00337d10 0 + 3374352

25 ??? 0x00316678 0 + 3237496

26 ??? 0x003166bc 0 + 3237564

27 ??? 0x00337d10 0 + 3374352

28 ??? 0x0033a800 0 + 3385344

29 ??? 0x00337d10 0 + 3374352

30 ??? 0x0038aa08 0 + 3713544

31 ??? 0x00337d10 0 + 3374352

32 ??? 0x0038b964 0 + 3717476

33 ??? 0x00324d58 0 + 3296600

34 ??? 0x0035d8a0 0 + 3528864

35 ??? 0x0035da9c 0 + 3529372

36 ??? 0x00325244 0 + 3297860

37 ??? 0x0038b1b0 0 + 3715504

38 ??? 0x0035d8a0 0 + 3528864

39 ??? 0x0035da9c 0 + 3529372

40 ??? 0x0038b36c 0 + 3715948

41 ??? 0x003abbb4 0 + 3849140

42 ??? 0x00337f54 0 + 3374932

43 ??? 0x0039e628 0 + 3794472

44 ??? 0x00337d10 0 + 3374352

45 ??? 0x003aca38 0 + 3852856

46 ??? 0x00337d10 0 + 3374352

47 ??? 0x003a994c 0 + 3840332

48 ??? 0x00337f54 0 + 3374932

49 ??? 0x003f6240 0 + 4153920

50 ??? 0x00337d10 0 + 3374352

51 ??? 0x003a9174 0 + 3838324

52 ??? 0x0035d8a0 0 + 3528864

53 ??? 0x0035da9c 0 + 3529372

54 ??? 0x003a928c 0 + 3838604

55 ??? 0x00337f54 0 + 3374932

56 ??? 0x003f6930 0 + 4155696

57 ??? 0x00337d10 0 + 3374352

58 ??? 0x003896a8 0 + 3708584

59 ??? 0x00337d10 0 + 3374352

60 ??? 0x0035d948 0 + 3529032

61 ??? 0x0035da9c 0 + 3529372

62 ??? 0x00325244 0 + 3297860

63 ??? 0x003305f0 0 + 3343856

64 ??? 0x0035d8a0 0 + 3528864

65 ??? 0x0035da9c 0 + 3529372

66 ??? 0x0033074c 0 + 3344204

67 ??? 0x0035d8a0 0 + 3528864

68 ??? 0x0035da9c 0 + 3529372

69 ??? 0x00330844 0 + 3344452

70 ??? 0x003309b0 0 + 3344816

71 ??? 0x005fff44 0 + 6291268

 

Thread 1:

0 libSystem.B.dylib 0x9121a9f8 syscall + 12

1 com.apple.OpenTransport 0x03b16e9c BSD_waitevent + 40

2 com.apple.OpenTransport 0x03b1bfb4 CarbonSelectThreadFunc + 200

3 libSystem.B.dylib 0x91206bf8 _pthread_start + 316

 

Thread 2:

0 libSystem.B.dylib 0x911cb3ec __semwait_signal + 12

1 com.apple.OpenTransport 0x03b18048 CarbonOperationThreadFunc + 132

 

Thread 3:

0 libSystem.B.dylib 0x911c49d8 mach_msg_trap + 8

1 libSystem.B.dylib 0x911cb8fc mach_msg + 56

2 com.apple.CoreFoundation 0x93619664 CFRunLoopRunSpecific + 1828

3 com.apple.audio.CoreAudio 0x910d9e3c HALRunLoop::OwnThread(void*) + 212

4 com.apple.audio.CoreAudio 0x910d9c80 CAPThread::Entry(CAPThread*) + 104

5 libSystem.B.dylib 0x91206bf8 _pthread_start + 316

 

Thread 0 crashed with PPC Thread State 32:

srr0: 0x9483fff8 srr1: 0x0000f030 dar: 0xa1b1c1f3 dsisr: 0x40000000

r0: 0x00000000 r1: 0xbfffba70 r2: 0x0011e708 r3: 0x0fc682e0

r4: 0x94900e2c r5: 0x00000000 r6: 0xa1b1c1d3 r7: 0xa1b1c1d3

r8: 0xa1b1c1d3 r9: 0x0011e6f0 r10: 0x00000082 r11: 0x6b6e0e2c

r12: 0xa1b1c1d3 r13: 0x00000000 r14: 0x00000000 r15: 0x00000000

r16: 0x00000000 r17: 0x00000000 r18: 0x00000000 r19: 0xffffffff

r20: 0x00000a7e r21: 0xbfffd038 r22: 0xa0a0fefc r23: 0x00000001

r24: 0xa09ffefc r25: 0x94900e2c r26: 0x00000000 r27: 0x00000004

r28: 0x0fc66bf0 r29: 0x00000010 r30: 0x00000004 r31: 0x935b27ac

cr: 0x44442222 xer: 0x00000004 lr: 0x935b2900 ctr: 0x9483ffe0

vrsave: 0x00000000

 

Binary Images:

0x1000 - 0x2fff LaunchCFMApp ??? (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Support/LaunchCFMApp

0x6a1000 - 0x6a8ff7 +Device_Access Device_Access version 1.0.108 (1.0.107) /Applications/Retrospect 6.1/Retrospect/Contents/MacOS/Device_Access.bundle/Contents/MacOS/Device_Access

0x7fb000 - 0x7fcffd com.apple.aoa.halplugin 2.5.7 (2.5.7f1) <7f1a60978b668db2fc7b7ee642120335> /System/Library/Extensions/IOAudioFamily.kext/Contents/PlugIns/AOAHALPlugin.bundle/Contents/MacOS/AOAHALPlugin

0x3110000 - 0x313bffb com.apple.audio.SoundManager.Components 3.9.3 (3.9.3) /System/Library/Components/SoundManagerComponents.component/Contents/MacOS/SoundManagerComponents

0x3141000 - 0x3145fff com.apple.audio.AudioIPCPlugIn 1.0.4 (1.0.4) <9ea9c438a65be22a5e946e62ebfc9360> /System/Library/Extensions/AudioIPCDriver.kext/Contents/Resources/AudioIPCPlugIn.bundle/Contents/MacOS/AudioIPCPlugIn

0x3b14000 - 0x3b33fff com.apple.OpenTransport 3.0 (3.0) /System/Library/PrivateFrameworks/OpenTransport.framework/OpenTransport

0x3c5a000 - 0x3c69ffe libSimplifiedChineseConverter.dylib ??? (???) <ebd07f62ca7e5c43550b75d61c8910d6> /System/Library/CoreServices/Encodings/libSimplifiedChineseConverter.dylib

0x482c000 - 0x486aff7 com.apple.QuickTimeFireWireDV.component 7.3 (7.3) /System/Library/QuickTime/QuickTimeFireWireDV.component/Contents/MacOS/QuickTimeFireWireDV

0x4874000 - 0x48d1fff com.apple.applepixletvideo 1.2.10 (1.2d10) <39e2c68f9b3a8dec2ff4a31399800d88> /System/Library/QuickTime/ApplePixletVideo.component/Contents/MacOS/ApplePixletVideo

0x4b98000 - 0x4c60ffb com.apple.RawCamera.bundle 2.0 (2.0) /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera

0x8fe00000 - 0x8fe309d3 dyld 95.3 (???) <a7be977c203ec5c76b2f25a7aef66554> /usr/lib/dyld

0x90003000 - 0x90003fff com.apple.Accelerate 1.4 (Accelerate 1.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate

0x90004000 - 0x900b8fff com.apple.DesktopServices 1.4.3 (1.4.3) <2ac43f20a262ad162ff0fc8b60b8e39a> /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv

0x9014b000 - 0x90198ff7 libGLImage.dylib ??? (???) <9dbe7b634d7c01ae3684c547fbbd4d71> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib

0x90416000 - 0x90421fff com.apple.speech.recognition.framework 3.7.24 (3.7.24) <ae3dc890a43a9269388301f6b59d3091> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition

0x90422000 - 0x90427fff com.apple.OpenDirectory 10.5 (10.5) <6dca8a620bb66310737d421624ebbfcd> /System/Library/PrivateFrameworks/OpenDirectory.framework/Versions/A/OpenDirectory

0x90438000 - 0x9046dfff com.apple.AE 402 (402) <a4b92c8ac89cc774b85fb44c48b9d882> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE

0x9046e000 - 0x90481ffe com.apple.CFOpenDirectory 10.5 (10.5) <41ed29dcd683657b10994df7d7349e0a> /System/Library/PrivateFrameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory

0x90482000 - 0x9048eff3 com.apple.audio.SoundManager 3.9.2 (3.9.2) <79588842bcaf6c747a95b2120304397a> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound

0x904f4000 - 0x9058dffb com.apple.ApplicationServices.ATS 3.0 (???) <34fed4b41a99f16e7103e0309a062c97> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS

0x9058e000 - 0x908b2ff7 com.apple.QuickTime 7.3.0 (7.3.0) <f3cfc2bbbdc999064970ae73a6f6e4f4> /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime

0x908b3000 - 0x90e25ff7 com.apple.CoreGraphics 1.351.0 (???) <424b6b6e1fe858a1a0ee3adc36d40634> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x90e26000 - 0x90e62fff libRIP.A.dylib ??? (???) <04b63e86e1df732262c361db22275a50> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib

0x90e63000 - 0x90e7cfff com.apple.CoreVideo 1.5.0 (1.5.0) <a33e0650188d05dfd088627dbfb13b9c> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo

0x90ed6000 - 0x90f51fff com.apple.SearchKit 1.2.0 (1.2.0) <1b448fbae02460eae76ee1c6883f45d6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit

0x90f52000 - 0x91021fff com.apple.ColorSync 4.5.0 (4.5.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync

0x91022000 - 0x91041fff com.apple.vecLib 3.4 (vecLib 3.4) /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib

0x91042000 - 0x91062ff7 libJPEG.dylib ??? (???) <92341083256fbcd28888a179ebf941ef> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib

0x91063000 - 0x91065ffd libRadiance.dylib ??? (???) <3d70fcb7557347829c96c9753074b3f1> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib

0x91066000 - 0x91097fff com.apple.coreui 0.1 (60) /System/Library/PrivateFrameworks/CoreUI.framework/Versions/A/CoreUI

0x91098000 - 0x910b7fff com.apple.Accelerate.vecLib 3.4 (vecLib 3.4) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib

0x910b8000 - 0x9113fffb com.apple.audio.CoreAudio 3.1.0 (3.1) <880a5a35ef1c5158271ee4b305b35626> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio

0x91140000 - 0x91178fff com.apple.SystemConfiguration 1.9.0 (1.9.0) <d925dde7699e6231c88a41b0254a7591> /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration

0x91179000 - 0x91179ffa com.apple.CoreServices 32 (32) <42b6dda539f7411606187335d9eae0c5> /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices

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I went to try to see if I could *restore* a file by opening the Catalog file for one of my external hard disk (which means it's not even *looking* at the external hard disks yet.

 

Not necessarily. Since Retrospect scanned for Devices, and since your Backup Set is considering your external hard disks as Devices, it's possible that Retrospect does still poke at those Devices when you pre-flight a Restore.

 

Perhaps a better test would have been to first quit and then relaunched the program before attempting a sample Restore.

 

And of course, the test I suggested above, where you attempt to verify the destination Device volume using non-Retrospect tools still went undone.

 

 

> Media usually means we can not find the backup media or the catalog file.

 

So this means that both the destination Device volume should be considered (see my suggestions above for tests), as well as the volume where the Catalog files are stored (anything special for how/where you store these files?) and the integrity of that Catalog file itself.

 

- If you have steps to reproduce, do those steps cause the problem when dealing with a Brand New Backup Set?

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Yes, you can run the prior version in Leopard, you may just see some odd interface issues and you can not do a live restore of the entire OS over a leopard system.

 

I only suggested the older version to see if the problem is in Leopard or something new to the latest Retrospect update. The latest RDU just adds support for one additional device.

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I was able to find someone to review the crash log. The crash happens in Navigational Services as part of an OS API. It sounded to us like a possible Apple bug. If you can reproduce this specific crash and provide specific steps to reproduce, we can investigate and write up a bug as needed.

 

I have done many restores in Leopard with many backup set types, so I know it is not a simple restore failure.

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The problem is I can not reproduce that crash (the trying to open a catalog file) unless the backup server has stopped backing up. (Meaning, I went to the same catalog file to do a restore after restarting the computer and that worked exactly as expected...)

 

And there's no log necessarily available that's showing me the state of Retrospect when that's not occuring.

 

Is there some data I can send you from running Retrospect (or the OS) when Retro is in this non-backing-up state that would be helpful?

 

I will put 6.1.126 on one of the systems today and let that run for a couple of days...

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Steve,

 

(1) you are in uncharted waters for me. I don't do backup server, only scripted backups on our Xserve, and I don't back up PCs. Our LAN is all Mac and Xserve.

(2) You ask whether you've got enough RAM for your minis - If you have the intel mini, then I really don't think 1 GB is enough RAM for Leopard and Rosetta emulating Retrospect with a bunch of files. Certainly not if you are running Mac OS X Server, for which I think 2GB is the realistic minimum for PPC, 3GB for Retrospect/Rosetta. But that would only cause boundary cases (timing, memory) to surface. For 10.5 non-server running Retrospect under Rosetta, I'd suggest at least 1.5 or 2GB RAM.

(3) A fallback might be the Retrospect 6.1.131 no-ACL hack version without the Leopard tweaks if you have ACLs (I understand you don't, and this doesn't appear to be the issue). However, the KB article has been "updated" to remove the link to 6.1.131, and now only links to 6.1.138, and 6.1.131 isn't to be found in the update archive. Sigh.

 

I feel your pain.

 

Russ

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These are G4 minis with 1G RAM. I have been thinking of replacing them with 2G RAM intel minis, though.

 

I downgraded one of my two troublesome G4s to 6.1.126 (with the current RDU) and will report if I see this issue *not* return (it's backing up a Windows client from my backup server script as I type this...)

 

Which, based on my experience with this bug should fail in the next 48 hours or not if it's specifically a Leopard issue and not an issue with 6.1.138...

 

I think I have a copy of 6.1.131 around somewhere as I was using it for my intel xserve until 6.1.138 came out.

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Quote:

Which, based on my experience with this bug should fail in the next 48 hours or not if it's specifically a Leopard issue and not an issue with 6.1.138...

 


Well, it may be an Apple Leopard bug, but it may be triggered by interface changes in 6.1.138 that affect Leopard Navigational Services.

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If I could determine exact detailed steps I would.

 

While this isn't exact (and it's impossible to determine), it's basically...

 

Restart the computer. Retrospect set to auto start at autologin to the one account on the computer (rather than wait for the "startup file" method since I've now disabled that while debugging this.) Manually start backup server script.

 

Script runs and backs up computers. For a while. How long? You got me. My clients are set to back up twice a week, so if the vast majority get backed up, they won't try again for 3.5 days. I am left with the clients that *didn't* backup (status "source", next backup "ASAP") where I *assume* they'll be backed up if they appear on-line again. I always have a set of clients (at least 10) that are off-line for an extended period of time due to travel, etc...

 

*Seemingly*, if I modify the operation of the backup server (ie, stop some clients from backing up, or reset the next backup time to ASAP for a client) - but never stop the backup server script -- , then -- *eventually* -- the backup server stops backing up clients. I *don't know it's not working* until the *majority* of my clients are set to ASAP because they missed the next backup date 3.5 days later.

 

I'm not able to see this because the toggling "Media" status isn't reflected when the backup server script is walking through the clients -- unless I pause the script -- then the "Media" seems to start toggling.

 

It's not something I can reproduce after backing up a couple of clients, though (unlike my reproduced bug if I seem tot modify the backup date on off-line clients *during* a backup...)

 

That's the kicker. I have no real idea how many successful backups have to occur before this happens. When I rebooted Monday morning, the one machine backed up about 50 clients before I noticed the next day that it stopped backing up anybody until I restarted and then it backed up a number of other clients that were on, but not being backed up.

 

If I were to guess (and I'm not an expert on this by any means), I'd say that the RAM is being filled when (maybe?) the catalog file is being compressed and the RAM isn't released back to the app afterwards and eventually the program just can't find anything... Maybe? I dunno...

 

"detailed steps"? I don't know if I'd ever be able to give you that...

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Quote:

I'm not able to see this because the toggling "Media" status isn't reflected when the backup server script is walking through the clients -- unless I pause the script -- then the "Media" seems to start toggling.

 


 

Is this different then how a Backup Server script would behave if the expected media Member of a Removable Disk Backup Set was offline?

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