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3402 error when upgrading to 7.5.8.101

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My backup systems were working perfect for three months until I upgraded Retrospect to 7.5.8.101.

 

Now all my exchange mail boxes report like this in the error log:

- 10/10/2006 10:00:15 PM: Copying Scheduler2 on BP-MAIL

Retrospect error code error -3402 (unknown)

Reported by function kMsg_DirScan

Access to mailboxes from the specified account has failed.

This user's mailbox may not be initialized. You may initialize it by

either starting Outlook as that user or by sending the user a mail message.

Scanning incomplete, error -3402 (unknown)

 

I think it has something to do with the client, for when I click on the volume tab for the mail server it comes back with an error "Can't track volumes, error -3402 (unknown)" Deleting the client than restoring it doesn't do anything. The "login as" permissions should be correct because it was working for 3 months.

 

Other information:

Backup is on Windows Server 2003

Mail Server is on Windows Server 2003 and Exchange 2003

 

Any ideas on how to fix?

 

Philo171

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The Answer (I think):

 

It also turns out on the day I upgraded, I also cleaned up active directory. I hid the Exchange Server admin account from the exchange address list. I unhid it and now when I click on the mail client it can resolve the volume. Running an incremental backup now, I think it will work.

 

Philo171

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Quote:

 

Retrospect error code error -3402 (unknown)

Reported by function kMsg_DirScan

Access to mailboxes from the specified account has failed.

This user's mailbox may not be initialized. You may initialize it by

either starting Outlook as that user or by sending the user a mail message.

Scanning incomplete, error -3402 (unknown)

 

 


 

Quote:

 

I hid the Exchange Server admin account from the exchange address list. I unhid it and now when I click on the mail client it can resolve the volume.

 

 


 

I think you answered your own question here. The guidelines for setting up a user account to work with Exchange explicitly state that the user must have an active mailbox, and must not be hidden from the GAL. Here is the article for reference: http://kb.dantz.com/article.asp?article=9480&p=2

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