Virtual Network Connection Problem

[systechguy]

I have a conflict with Retrospect 6.0 (Server on Windows 2003, client on XP machines) and a certain software application that my company uses and I am not sure how to resolve this:

 

Recently, my organization needed an upgrade to this software application (KLAS) that creates a virtual network connection off of the existing NIC and uses an OPEN VPN connection to connect to their server database somewhere in California.

 

The problem is when I installed this upgrade, all computers with this upgrade are now not being backed up by Retrospect 6.0. When I try to test or add the client I receive the error -530 message.

 

Here is an example of the Network connection for one of the machines:

 

Ethernet adapter Local Area Connection:

 

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : XXXXXXX

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 10.3.0.221

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 10.3.0.254

DNS Servers . . . . . . . . . . . : 10.3.0.145

10.3.0.143

 

Ethernet adapter Local Area Connection 2:

 

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : TAP-Win32 Adapter V8

Physical Address. . . . . . . . . : XXXXXX

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 192.168.101.150

Subnet Mask . . . . . . . . . . . : 255.255.255.252

Default Gateway . . . . . . . . . :

 

:\Documents and Settings\Administrator.DLS>

 

 

The first LAC is our internal network. The second is the virtual connection that connects through OPENVPN. When I disable this connection, the server sees the client without a problem, however, the IP address for this virtual connection is dynamically allocated, so I can't just add this specific address to the client list.

 

I would like to fix this issue on my end rather than contact the KAS tech's to change anything. If I can address this issue on the REtrospect Server, that would be preferable.

 

Any suggestions that anyone can give me would be appreciated.

[blm14]

When you are adding your machines to your client list, are you adding them by IP ADDRESS (ie: 10.3.0.221) or are you adding them by hostname (ie: endusercomp1.hostname.com which resolves to 10.3.0.221 in DNS)?

 

You _may_ need to add some static routes somewhere using "route" but I could be wrong.

[systechguy]

Under the "piton name service" I have the option of finding clients via "Direct", "Multicast", or "Subnet Broadcast". The current selection is "Subnet Broadcast". So, I would assume it is doing it via IP address.