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error -523 (service transaction error)


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Event Type: Error

Event Source: Retrospect

Event Category: None

Event ID: 1

Date: 10/08/2008

Time: 14:09:12

User: XX\YY

Computer: XXXX


Can't access volume HD on ZZ, error -523 (service transaction error)


What is this?

Upated from 7.5 to 7.6




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0) Updated Server to version 7.6.

"Retrospect Volume Tracker: Windows - noDisk exp. processing message c000013


Parameters 75a... 75a...."


Never had this error message before (version 7.6...)



1) Updated Client Windows (in Client Update):

"Sorry, couln't connect to Computer error -560 (invalid private/public key)."

Solved by removinhg and Installing Retrospect Client 7.6.106 directly.

Error solved, but lost 'alias' in Retrospect - Volumes.



2) Updated Client Macintosh OSX 10.5. (PPC, Client Update):

Error: "Can't access volume HD on ZZ, error -523 (service transaction error)"

Soled by Installeing Retroepect Client 6.2.229. directly



2a) Error -523 solved but new error:


preparing to execute


"Trouble reading files, error-519 (network communication failed)"



To Solve: 0) 2a)



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We have a mixed (Windows Server 2003/2008, Vista, XP Pro, and OSX) environment here too. So far I haven't had any problems with the switch from 7.5 to 7.6 and its acompanying clients.


Last time I had that was during the switch to 7.5, and that one turned out to be a network card driver issue which was fixed after a reinstall of (more recent) driver. Before I figured that one out though, a lot time went by.


So you might want to some tests with Retrospect on a different machine.

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