Client not found

[sweetsmile365]

Dear all

 

Due to that I forgot the password of client, i uninstall the client and install again in order to set a now password.

 

rpm -e retroclient-7.6.100-1

and

 

rpm -i retroclient-7.6.100-1

 

 

But after this, I could not find the client from the server side. Error -530 (backup client not found)

 

Anybody has idea? What should I do.

 

Thank very much.

[blm14]

this could be caused by 100s of things - first of all make sure that port 497 is not being blocked locally or on the server.

[sweetsmile365]

Thanks for your reply.

 

Actually, when I uninstall the rpm file.

There is a message popped up:

 

LSB Version: :core-3.0-ia32:core-3.0-noarch:graphics-3.0-ia32:graphics-3.0-noarch

 

Do you have any idea? Thanks

[sweetsmile365]

I checked the rcl status: it seems normal.

 

Server "..........................":

Version 7.6.100

back up according to normal schedule

currently on

readonly is off

exclude is off

0 connections, 0 authenticated

 

[dnpeters]

Yuan - I had a similar problem, and tried uninstalling and re-installing Retrospect and the Client, but to no avail. I finally solved my problem by going to the Configure / Clients section and adding and configuring the same client name that already showed in the window. Then I deleted the original client (the top entry) and everything worked. I had tried editing the original client, but that didn't work. If you have scripts, you'll get a warning message when you click the "X" delete icon that scripts depend on that client, but since I added a similarly named client, it worked for me. Good luck. - Dave

[sweetsmile365]

Thanks very much, I have solved the problem. by adding the port number. It seems works now.