Error on Windows 2003 Server (pcpds.exe)

[Qchche]

We have a complete backup system built with retrospect multiserver 7.5.370. On our network there ist a W2K3-Cluster Server where a lot of errors occur during backup ist done. The event-id is "11" (App-Protocol) and the source ist VSS. In the hexdump we can read the following:

 

- - Code:

0008: 42 55 45 43 58 4d 4c 43 BUECXMLC

0010: 30 30 30 30 33 39 34 38 00003948

0018: 2d 20 43 61 6c 6c 3a 20 - Call:

0020: 42 55 45 43 58 4d 4c 43 BUECXMLC

0028: 30 30 30 30 33 39 33 33 00003933

0030: 2d 20 50 49 44 3a 20 20 - PID:

0038: 30 30 30 30 32 31 34 38 00002148

0040: 2d 20 54 49 44 3a 20 20 - TID:

0048: 30 30 30 30 35 32 38 34 00005284

0050: 2d 20 43 4d 44 3a 20 20 - CMD:

0058: 22 43 3a 5c 50 72 6f 67 "C:\Prog

0060: 72 61 6d 6d 65 5c 52 65 ramme\Re

0068: 74 72 6f 73 70 65 63 74 trospect

0070: 5c 52 65 74 72 6f 73 70 \Retrosp

0078: 65 63 74 20 43 6c 69 65 ect Clie

0080: 6e 74 5c 70 63 70 64 73 nt\pcpds

0088: 2e 65 78 65 22 20 20 20 .exe"

0090: 2d 20 55 73 65 72 3a 20 - User:

0098: 4e 54 2d 41 55 54 4f 52 NT-AUTOR

00a0: 49 54 c4 54 5c 53 59 53 ITÄT\SYS

00a8: 54 45 4d 20 20 20 20 20 TEM

00b0: 2d 20 53 69 64 3a 20 20 - Sid:

00b8: 53 2d 31 2d 35 2d 31 38 S-1-5-18

 

It seems that pcpds.exe causes this error.

 

What is pcpds.exe ?

Why does this error happen ?

Any idea what we can do ?

 

Greetings

T.Keiner

[Qchche]

No idea's about this topic ???

[Lennart_T]

If you don't have a support contract, you should open (and pay for) a "support incident".