dnadesign Posted August 7, 2007 Report Share Posted August 7, 2007 Windows XP SP2, Adaptec ASC-29320A SCSI Card, IBM Ultrium LTO2 (running fine), HP storageworks LTO3 (Brand new) If we load a tape on request from Retrospect the wole machine locks up and requires a hard reboot. We have tried different cables, different tapes, and having only the LTO3 connected to no avail. Any thoughs on what to try next would be appreciated. Thanks Simon Link to comment Share on other sites More sharing options...
Lennart_T Posted August 8, 2007 Report Share Posted August 8, 2007 You should disable both the tape drive AND the loader in Windows device manager. Have you? Link to comment Share on other sites More sharing options...
dnadesign Posted August 8, 2007 Author Report Share Posted August 8, 2007 Thanks. I disabled the LTO3 tape drive in Device Manager and it still froze when a tape is put in. I then disabled the LTO2 as well but still no go. There's no loader to disable (apart from me :-) It appears to work fine with the software the drive came with but not with Retrospect :-( Anyhting else to try? I didn't come across many threads with this problem. One that's close http://forums.dantz.com/ubbthreads/showf...&PHPSESSID= but they don't mention wether they resolved it. I've asked in that thread and hopefully will get aresponce. Cheers Simon Link to comment Share on other sites More sharing options...
Lennart_T Posted August 9, 2007 Report Share Posted August 9, 2007 Quote: There's no loader to disable (apart from me :-) Are you sure? In Windws 2003 it's called "Medium Changer". Not the name you would expect, I know. Link to comment Share on other sites More sharing options...
dnadesign Posted August 9, 2007 Author Report Share Posted August 9, 2007 Thanks for the help Lennart, I've looked in device manager and under services and there is nothing that remotely sounds like it. Neither of our drives have autoloaders if that's what we're looking for... Regards Simon Link to comment Share on other sites More sharing options...
Lennart_T Posted August 10, 2007 Report Share Posted August 10, 2007 Quote: Neither of our drives have autoloaders if that's what we're looking for... Oooops. You should never take anything for granted. ;-) Then the only thing I can suggest is checking the firmware of the LTO drive and see if it's up to date. Link to comment Share on other sites More sharing options...
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