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error -1101 when backing-up mail box


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I encountered this warning on quite a few of mail boxes when I'm backing-up Exchanger Server 2003 with Rectrospect version 7.5.324

 

File "Sugo So\Sent Items\00000000c78bed087a00214ca5132d022edcbe3407005939faf49792374fb2a0bef6e668757e00000000430700001cd48b451ebb4349998ae32700c2bc930000000536720000": can't read, error -1101 (file/directory not found)

 

Does anybody the reasons behind?

 

Thanks in advance.

 

Tony

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Tony,

We are encountering the exact same error every single day we back up the server. We generally get over 100 of these messages and we only have 60 or so mailboxes.

 

I have noticed that if we get an error for a certain message/item in the mailbox today, we do not necessary get a repeat of the error for the same message/item tomorrow.

 

I have tried enabling the option for this script, under Options -> Windows -> Outlook -> enable 'Force backup of Microsoft Outlook data'. But this has no effect.

 

If anyone knows how to resolve these errors, that would be great!

Thanks, Trevor

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Just to let the Retrospect team know that we also encounter these errors. I've reported them a while ago and still no clue as to what causes this.

 

They suggested "fixing" exchange as this may cause the problem. Did that and it had no effect. I suspect that maybe the antivirus is playing a part in this as it is actively monitoring our exchange.

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  • 2 weeks later...

The most likely cause is a corrupt message in the mailbox folder noted in the error (Sent Items, Inbox, etc.). Try moving half the mail from that folder to a new folder and backup the new folder. If the problem follows the mail to the new folder split it in half and perform backups to find the problem email.

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