GGregg Posted December 13, 2006 Report Share Posted December 13, 2006 Hi, My PC melted down spectacularly, forcing me to buy a new one. I reinstalled Retrospect Express HD for the Maxtor OneTouch on the new PC, but can't access my files to get my data back. I've deleted reinstalled, followed links about rebuilding the catalogue file (eg: http://kb.dantz.com/display/2n/articleDirect/index.asp?aid=9573&r=0.8858759) but no joy. When I reconnect and start up Retrospect, it doesn't poll the Maxtor drive to build a new file. Also, the Setup box when clicked, won't open. And the Restore button is greyed out, so I can't select it. I thought as the start window shows the software as "unlicensed", this might be the problem, but I can't seem to do anything to enter my license number. Any ideas how to fix this?! I miss my data! Gregg Link to comment Share on other sites More sharing options...
AndrewA Posted December 19, 2006 Report Share Posted December 19, 2006 Sounds like you are installing Retrospect Express 1.1. What you need to do is first install Retrospect Express 1.0 so 1.1 has a license code to go off of. KB article desribing the problem http://kb.dantz.com/article.asp?article=8153&p=2 Link to comment Share on other sites More sharing options...
GGregg Posted December 20, 2006 Author Report Share Posted December 20, 2006 Hi Andrew. No, I'd installed 1.0, then 1.1 and still wouldn't work. I decided to try installing the trial version of 2.0 on the off chance it would work and it did, which was great, although it is annoying that I'll have to fork out $50 bc 1.1 won't, for some bizarre reason, work. Thanks for your note, Gregg Link to comment Share on other sites More sharing options...
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