Glowball Posted December 12, 2006 Report Share Posted December 12, 2006 I'm hoping to find some help troubleshooting a new issue I'm having with Retrospect 6.5 on XP SP2. I'm not a SysAdmin or really very technical, so I'm not sure how to figure out what's going on with Retrospect. It's been working just fine for awhile now (maybe 9 months) and now when I start it up it works on something (I can hear the hard drive working and my computer gets really slow) but it never starts up. I get the splash screen and see the main window but it never becomes available -- I've given it 10 minutes before killing it. When I look in the Task Manager both retrorun.exe and Retrospect.exe don't have too many cycles, so I'm not sure what's going on. What should I do to troubleshoot this? Any help is appreciated, thanks. Link to comment Share on other sites More sharing options...
RonaldL Posted December 12, 2006 Report Share Posted December 12, 2006 Have you installed any new hardware since this started happening? I believe Retrospect could be doing a device scan and hanging on a device. Anything like an all-in-on printer and memory card readers may be problematic with 6.5. You can also try with clean configuration files to see if that's the problem. Go to C:\Documents And Settings\All Users\Application Data and rename the Retrospect folder to Retrospect-old. Note that Application Data is a hidden folder. By doing this, you'll need to re-enter your license code and reconfigure your scripts/clients. If it still hangs, you rename the folder back to Retrospect to bring back your settings. Link to comment Share on other sites More sharing options...
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