Restrospect Multiserveur 7.7 - Problem of writing

[fafa63]

Hello

 

First of all, excuse me for my bad english.

 

Since the update of the drivers and firmwares of my server, the back-up on band are in failure.

 

Serveur HP Proliant ML350 G6 with HP LTO-4 Ultrium tape drive.

Retrospect Multiserveur 7.7

 

Exemple of error message (french) :

 

-    22/09/2015 14:37:34: copie de etude-locale sur Data (D:)
        22/09/2015 14:39:08: Trouvés : 69 233 fichiers, 7 175 dossiers, 179,1 GB
        22/09/2015 14:39:09: Correspondance terminée
        22/09/2015 14:39:12: Copie en cours : 69 233 fichiers (179,1 GB) et 0 liens durs
        Problème d'écriture : "1-Mardi-2" (4101767168), erreur -102 (problème de communication)
-    22/09/2015 14:41:41: Vérification de etude-locale sur Data (D:)
        Problème de lecture : "1-Mardi-2" (0), erreur -102 (problème de communication)
        Problème de lecture : "1-Mardi-2" (0), erreur -102 (problème de communication)
        Le fichier digest MD5 généré pour le fichier "D:\Administratif\03 Secrétariat\Fiches activité\Fiches activité 2008\Fiche CL 2008.xls" ne correspond pas au fichier digest MD5 stocké.
        Problème d'écriture sur le support :
            "1-Mardi-2"
        erreur -102 (problème de communication)

 

The errors occur rather quickly but are random : different files, athe end of 5 minutes, 10 minutes... but systematically in error

 

I try to :

 - Use clean tape => no effect

 - Use different tape=> no effect

 - Update retrospect from 7.7 to 10.5=> no effect

 - Try an other tape drive on my serveur with is tapes=> no effect

 - Try may tape drive on an other server with a Retrospect 7.7 => it works

 - Change the SCSI cards and cables=> no effect

 

I do not have ideas anymore !!!

 

Would you have a solution ?

 

Thank you in advance

[Lennart_T]

Try to downgrade the SCSI card driver to the previous (installed) version.

[fafa63]

Thank you for this advice, I will try... At present I'm in relation with HP support to see what they say.

[fafa63]

My problem seems to be solved. It seems to be a HP software problem. Here is the solution given by HP support :

 

This is regarding to the case, elevated to us,

 

Problem Description : After updating SPP 2015.04 the backup not working as expected.

 

Open Action :

 

1.             Uninstall HP Insight Management WBEM provider. (Under Control Panel).

2.             Disable Services --- Control Panel -> Open Management Agents for Services ---

                [X] Disable Fiber Agent Tape Support

                [X] Disable Smart Array Tape Support

                [X] Disable SAS Agent Tape Support

 

If it can be useful for others...