shadowz85 Posted January 17, 2015 Report Share Posted January 17, 2015 Retrospect 8.1.0 (266) on Windows Server 2012 This started about ten days ago. Retrospect was configured last year and has been running pretty consistently. It is a simple server. My client wants to backup two directories completely every night (about 100 Gb data) to tapes labeled Mon, Tues, Wed, Thu, and Fri1, Fri2, etc. The tapes are recycled. About two weeks ago, a program (not on the server, but using data on the server) had a problem and generated a huge log file (over 50Gb). My client kept cancelling the backup in the morning when she came in and saw that it hadn't finished. I deleted the log file and the runaway program was fixed. However, since about that time, whenever I am in Retrospect, whenever I click anything... menu item... response to a prompt, Retrospect stops responding and displays "not responding" in the title bar. It recovers somewhere between two and five minutes later. Any ideas on how to resolve this? Quote Link to comment Share on other sites More sharing options...
shadowz85 Posted January 18, 2015 Author Report Share Posted January 18, 2015 Also, While trying to run a backup that has run regularly without errors, it is prompting for a new tape. Normally, I can just select the "proceed" button and it will continue. Now, the proceed button is greyed out. The name is "Fri-1" I have deleted the backup set and also erased the volume. Still can't use it. I have not tried replacing this tape cartridge with another tape as I am not on site. I'd prefer not to have to drive in, but will do that, if necessary. Quote Link to comment Share on other sites More sharing options...
Scillonian Posted January 18, 2015 Report Share Posted January 18, 2015 If only one tape is causing a problem then I suspect that tape as being defective. When I used tapes (DAT) they would fail for no apparent reason. Do the non responsive episodes coincide with that tape being in the drive? Quote Link to comment Share on other sites More sharing options...
shadowz85 Posted January 19, 2015 Author Report Share Posted January 19, 2015 I did end up going in. I stopped the backup and tried another one with a different tape. Same result. I would suspect the drive is a problem, but I was able to erase a tape successfully. If the drive was a problem, I shouldn't be able to erase a tape, right? Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted January 19, 2015 Report Share Posted January 19, 2015 The tape drive vendor usually provides some kind of diagnostic tool that verifies the functionality of the tape drive. Exit Retrospect and try that tool. Quote Link to comment Share on other sites More sharing options...
MJWalpole Posted May 11, 2015 Report Share Posted May 11, 2015 I am trying to use Retrospect 8.5 on windows server 2012 and I keep getting 'not responding' when I switch between menus. I have contacted Retrospect support but they are useless. Endless requests for further information but no solution. You can wait days for them to reply and it is usually someone who hasn't read the case notes. Quote Link to comment Share on other sites More sharing options...
MJWalpole Posted May 12, 2015 Report Share Posted May 12, 2015 this sounds very similar to my problem. see below. have you tried retrospect support? I have and have got nowhere. My problem has been going on for weeks. Retrospect is heading for the bin. Quote Link to comment Share on other sites More sharing options...
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