thePoet Posted September 17, 2011 Report Share Posted September 17, 2011 I connected to the retrospect server this morning, and it has forgotten my license key. I reentered the key, the server appeared to accept it (asked me to register), and then promptly forgot the license again and required me to enter it again. After going through this circle I realized I wasn't going to get it to run this way. Any ideas on how to fix this? Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted September 17, 2011 Report Share Posted September 17, 2011 The lincense is stored in the /Library/Application Support/Retrospect/ folder. The file is called config80.dat. Does the file exist? Quote Link to comment Share on other sites More sharing options...
thePoet Posted September 17, 2011 Author Report Share Posted September 17, 2011 The file is there. I went ahead and tried shutting down the server, removing the file, and restarting. I still have the same problem. I tried entering in random gibberish, and it went through the same process appearing to allow the serial briefly, so I'm guessing my serial is being denied for some reason. I'm not sure how to proceed. Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted September 18, 2011 Report Share Posted September 18, 2011 That's really strange. Are you sure you have a serial number for Retrospect 8? The next step would be to contact Roxio support: http://www.roxio.com/enu/support/retrospect/default.html?rlink=support (This is just a user-to-user discussion.) Quote Link to comment Share on other sites More sharing options...
thePoet Posted September 21, 2011 Author Report Share Posted September 21, 2011 Good new and strange news. I rebooted the entire computer, and now it all works. I hadn't done this as it seemed an extremely unlikely fix when restarting retrospect server from the control panel didn't do anything. But, I hadn't gotten any response from the official support forums, so I figured I'd give it a try. Oddly, it had been running the entire time, so I still have backups. Somehow the client access had gotten itself into this state, and somehow rebooting fixed it. Quote Link to comment Share on other sites More sharing options...
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