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HP Ultrium 460 Auto Loader problems Retrospect 6.5

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Retrospect 6.5 Single Server


I Have a HP Ultrium 460 Auto Loader that hangs up during switching of tapes.


ex. mon to thurs day script executes, then a friday data follows, when the sat OS is ready to execute the tapes back up basically hangs up. Once a device scan is manually implemented sometime the library bounces back great or hangs up. The soultion for that instance is to exit retrospect then restart retrospect.


This is what I've addressed so far:

updated to retrospect version 6.5.350

updated driver version 5.4.110

verified that dantz does support this autoloader

cleaned drive with hp oem cleaning cartridge C7978A (20 hours)

using only hp oem data cartridge C7972A

verified not using the windows drivers "which are disabled in device manger"

Can anyone please help?




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