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TANDBERG TS400 Systematicaly unloading


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Hi,

 

I just upgraded to Retrospect 7.5 because we have a new TANDBERG TS400 SCSI Sequential Device.

Unfortunaltely, it only write to a tape to some extend then unload the tape saying that there is a write error and the head should be cleaned.

Then (even thought I clean the head) the tape becomes unusable:

Each time I insert it, it loads, then systematicaly unloades before I have the oportunity to format it.

 

I got a TANDBERG replacement thinking it was because of the hardware but exactly the same behavious persist. They tested both the initial and replacement device with NTBackup and they both work fine !

 

They told me it is definitively not a hadware problem but that there should be an incompatibility with Retrospect.

 

Has anybody experience with TANDBERG TS400 SCSI Sequential Device ?

 

Many thanks in advance.

 

Emmanuel

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