I just upgraded to Retrospect 7.5 because we have a new TANDBERG TS400 SCSI Sequential Device.
Unfortunaltely, it only write to a tape to some extend then unload the tape saying that there is a write error and the head should be cleaned.
Then (even thought I clean the head) the tape becomes unusable:
Each time I insert it, it loads, then systematicaly unloades before I have the oportunity to format it.
I got a TANDBERG replacement thinking it was because of the hardware but exactly the same behavious persist. They tested both the initial and replacement device with NTBackup and they both work fine !
They told me it is definitively not a hadware problem but that there should be an incompatibility with Retrospect.
Has anybody experience with TANDBERG TS400 SCSI Sequential Device ?
Many thanks in advance.