Guest Posted February 20, 2006 Report Share Posted February 20, 2006 I'm using 6.5 and this is the second time this has happened to me in two years. Friday morning I start up Retrospect and it tells me Please enter your Application licens code or click purchase ... If I hit cancel, Retrospect closes. The last time this happened I entered the license code but ALL my scrips, clients etc were gone. I'm faced with two problems. I cannot find my registration code, and second I don't want to do anything that will lose my scripts etc. Any idea on how to proceed? Thank -jam Link to comment Share on other sites More sharing options...
Guest Posted February 21, 2006 Report Share Posted February 21, 2006 I'm using retrospect 6.5.350 on windows XP2 As I said, retrospect lost its registrations. I entered the registration code but the data base for the clients and scripts are gone, empty, kaput. I have a backup of the system via retrospect. The question becomes what do I restore in order to get my clients and scripts back. Are they stored in the registry? Thanks for any help -jam Link to comment Share on other sites More sharing options...
Hofstede Posted February 21, 2006 Report Share Posted February 21, 2006 Restore the folder C:\Documents and Settings\All Users\Application Data\Retrospect. This folder contains all the configuration data used by Retrospect Marc Link to comment Share on other sites More sharing options...
Guest Posted February 21, 2006 Report Share Posted February 21, 2006 Thanks! It worked before restore 12/08/2005 04:44 PM 22,670 assert_log.utx 02/21/2006 11:30 AM 243,768 config65.bak 02/21/2006 11:33 AM 245,788 config65.dat 02/21/2006 11:33 AM 1,472 launcher.dat 02/21/2006 11:35 AM 10,345,146 operations_log.utx after the restore 12/08/2005 04:44 PM 22,670 assert_log.utx 02/13/2006 06:41 AM 460,339,236 config65.bak 02/14/2006 12:31 AM 459,165,456 config65.dat 02/21/2006 11:37 AM 1,472 launcher.dat 02/15/2006 05:54 AM 10,301,576 operations_log.utx But Why are the config65 so BIG, I have about 10 clients? Second, why would confg65 disappear? There are NO disk errors logged in the event view of windows Link to comment Share on other sites More sharing options...
waltr Posted February 21, 2006 Report Share Posted February 21, 2006 hi mert, best guess is there was a crash while Retrospect was writing to the config files. the configs were not deleted, but corrupted. here's what to try if it happens again: 1) don't quit! leave Retrospect open while it is asking for the license code. quitting will overwrite the .bak file, which should have been used but for some reason was not, yet still may be salvaged. 2) go to '/Documents and Settings/All Users/Application Data/Retrospect/' and take a look at the .dat and .bak files--->do they differ greatly in size? if so copy or move the .bak file somewhere safe and quit Retrospect. if not, you will have to use another method 3) get rid of the .dat file and move the .bak file back into the config directory (above). 4) rename the .bak file .dat 5) start Retrospect you will also find some users on this forum who duplicate the Retrspect folder on a regular basis. Link to comment Share on other sites More sharing options...
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