laleo Posted December 18, 2009 Report Share Posted December 18, 2009 I just upgraded to retrospect 7.7 64-bit running on win vista 64-bit with external scsi quantum dlt-s4. Now the drive is not working in retro 7.7 professional (on status tab in storage devices windows, status is listed as "not responding" but the drive is listed correctly as quantum dlt-s4 dc"). the drive performed great under 7.6. Tried a few things but to no avail: reinstalled retro 7.7 and rdu 7.7.1.102 after wiping out previous configuration (at first I installed on top of 7.6) Any thoughts would be appreciated. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted December 18, 2009 Report Share Posted December 18, 2009 This is a bug that we are trying to narrow down. Try to go into the device manager and disable the tape drive to see if that helps. Quote Link to comment Share on other sites More sharing options...
laleo Posted December 19, 2009 Author Report Share Posted December 19, 2009 I think I tried with no luck but I will give another shot. Thanks, Quote Link to comment Share on other sites More sharing options...
laleo Posted December 23, 2009 Author Report Share Posted December 23, 2009 (edited) I think I tried with no luck but I will give another shot. Thanks, UPdate: I disabled the tape drive in device mgr; did not help, I get the same error message in retrospect. Any other suggestions or do I need to wait for the next update? Thanks, laleo Edited December 23, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
rhwalker Posted December 23, 2009 Report Share Posted December 23, 2009 Any other suggestions or do I need to wait for the next update? This is a bug that we are trying to narrow down. You might want to contact EMC support, because this issue seems like one that is not likely to be resolved in this user-to-user support forum. Contact EMC Retrospect Support If they have found a workaround, they could provide it to you. If they have not yet isolated the bug, perhaps by working with you the bug could be isolated because you seem to have a repeatable test case. Russ Quote Link to comment Share on other sites More sharing options...
laleo Posted December 24, 2009 Author Report Share Posted December 24, 2009 Any other suggestions or do I need to wait for the next update? This is a bug that we are trying to narrow down. You might want to contact EMC support' date=' because this issue seems like one that is not likely to be resolved in this user-to-user support forum. Contact EMC Retrospect Support If they have found a workaround, they could provide it to you. If they have not yet isolated the bug, perhaps by working with you the bug could be isolated because you seem to have a repeatable test case. Russ Thanks, Russ. That was my next step. One of the downsides of being early upgrader :--) Laleo Quote Link to comment Share on other sites More sharing options...
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