Abel408 Posted June 23, 2009 Report Share Posted June 23, 2009 I am having trouble getting retrospect to find sources. I have the search set to use multicast and I have added the correct subnet the client is on. It does not find the client, but if I manually add the ip of the client it does.... Thanks Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 23, 2009 Report Share Posted June 23, 2009 (edited) Sounds like your network is either blocking UDP packets or is blocking multicast. Edited June 24, 2009 by Guest multicast not subnet broadcast in this case Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 23, 2009 Report Share Posted June 23, 2009 Does it help if you stop and start the engine again? What happens with the engine installed on a different Macintosh? Quote Link to comment Share on other sites More sharing options...
Abel408 Posted June 23, 2009 Author Report Share Posted June 23, 2009 Well the computers can ping eachother no problem. Restarting the engine doesn't help. I'll try to install it on another mac on the same subnet. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 23, 2009 Report Share Posted June 23, 2009 Pinging does not test the network's ability to handle subnet broadcast or UDP traffic. Quote Link to comment Share on other sites More sharing options...
Abel408 Posted June 23, 2009 Author Report Share Posted June 23, 2009 I have added tcp/udp port 497 to the servers firewall. igmp snooping is also enabled on the layer 3 switch they are on. Could it be because they are on different vlans? Quote Link to comment Share on other sites More sharing options...
bkheshti Posted June 23, 2009 Report Share Posted June 23, 2009 I am having the exact same problem. Only started after the latest server update. Before the update the clients all showed up in the scanner automatically, now I have to enter the IP manually. Quote Link to comment Share on other sites More sharing options...
bkheshti Posted June 23, 2009 Report Share Posted June 23, 2009 I did a full uninstall and reinstall of the latest build and all seems fine now. I guess the update process didn't go very well the first time. Quote Link to comment Share on other sites More sharing options...
Abel408 Posted June 24, 2009 Author Report Share Posted June 24, 2009 I'm still have trouble with this. I have multicasting enabled on the cisco switch. Anything I should be looking at? I also have the ttl set to 5 on the restropect engine. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 24, 2009 Report Share Posted June 24, 2009 (edited) Please try using subnet broadcast instead of multicast which requires IGMP be correctly configured on the network to hop routers. What happens if you put a copy of Retrospect in the other network segment? Can it see clients in that segment? Edited June 24, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
Abel408 Posted June 24, 2009 Author Report Share Posted June 24, 2009 (edited) I have also enabled broadcasts between the two vlans. That did not work either. I've been waiting for a time to test it out on the same subnet. Haven't been able to find an available computer to install it on. Edited June 24, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
Abel408 Posted June 24, 2009 Author Report Share Posted June 24, 2009 I should also say that the computers with the clients go through a switch that is on a phone... then go back to the layer 3 switch. Would that have anything to do with it? Maybe the multicast packets are getting stuck at the phone switch? Is that a possibility? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 24, 2009 Report Share Posted June 24, 2009 Yes, that is probably your problem. Quote Link to comment Share on other sites More sharing options...
Abel408 Posted June 25, 2009 Author Report Share Posted June 25, 2009 This is not the case because I hooked up a computer directory to the switch and it still cannot find any sources. Quote Link to comment Share on other sites More sharing options...
rhwalker Posted June 25, 2009 Report Share Posted June 25, 2009 (edited) This is not the case because I hooked up a computer directory to the switch and it still cannot find any sources. Sorry, your conclusion is wrong. You have previously parceled out your network configuration in bits and pieces, stating that you have a Cisco Layer 3 switch with vlans: ... on the layer 3 switch they are on. Could it be because they are on different vlans? ... on the cisco switch. Unless the switch to which you connect the computer has its vlans and Layer 3 configuration set up properly, even if you plug your computer into the same switch as the one with the Retrospect computer, there is no assurance that multicast, unicast, broadcast, or anything to that computer's switch port actually passes. We know that routing for IP works between the client and the Retrospect machine because you indicate everything works if you add by IP. Yours is a networking issue, not a Retrospect issue. We might be able to help if you provided some concise description of your network topology, where the vlans are, subnets, etc., between your computer and the Retrospect machine, both in your original configuration and in your test. Actually, your most productive use of troubleshooting time would be to put a network monitor (Ethereal, now known as WireShark, or any of the many packet monitoring programs) on the segment with the client computer, look for the multicast and unicast packets from Retrospect, play with your network infrastructure until the discovery chit-chat occurs between Retrospect and the client. WireShark freeware Russ Edited June 25, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted June 25, 2009 Report Share Posted June 25, 2009 What happens if you put a copy of Retrospect in the other network segment? Can it see clients in that segment? Basically, try another Macintosh in another part of the network. Quote Link to comment Share on other sites More sharing options...
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