csuffa Posted May 21, 2009 Report Share Posted May 21, 2009 I bought a maxtor external and installed the software that came with it. I've been hapily backing up to the drive 2x per week. Tuesday, I needed a file back and tried to restore it. The restore process doesnt work - either haning up at the "Preparing for restore, calculating time for restore" phase or giving me a error about "Assertion failure at "module.cpp-1952"". Is this software still supported, or do I have to buy a new version to get my files restored? Can I even access my old backups with the newer versions? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted May 21, 2009 Report Share Posted May 21, 2009 You may have a corrupt catalog file. Try to delete the .rbc file inside the backup data folder. The software will then rebuild this .rbc file. Quote Link to comment Share on other sites More sharing options...
csuffa Posted May 21, 2009 Author Report Share Posted May 21, 2009 Thank ou for your prompt response to my question. I tried your suggestion and now when I start the app it gives me an Windows "serious error" screen. the app looks like it is trying to run, but I have no restore points since october 2008. :^( Can I take this drive to another computer, load my cd and try to restore the files on that pc? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted May 21, 2009 Report Share Posted May 21, 2009 The rebuild should put the software into a "backup maintenance in progress" warning but the program should be opening. The newer restore points will appear when this process is done. It could take an hour or so to finish. What operating system version is this? Quote Link to comment Share on other sites More sharing options...
csuffa Posted May 21, 2009 Author Report Share Posted May 21, 2009 OS = XP, sp3. I'll try one more time and be more patient on the rebuild. Quote Link to comment Share on other sites More sharing options...
csuffa Posted May 22, 2009 Author Report Share Posted May 22, 2009 Nothing works. Have rebuilt indexes, have loaded s/w on a clean machine, have dowloaded and installed demo & upgrade to 2.5.x. What other software can read my rdb backup files? Anything? Guess I am a fool for buying a backup drive and expecting that the software that comes with it is usable. I got what I paid for, for sure. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted May 22, 2009 Report Share Posted May 22, 2009 Try downloading a trial of Retrospect 7.6. It is a much more advanced product and can read this data. You will need to perform a catalog rebuild before doing a restore. The trial includes free tech support. Quote Link to comment Share on other sites More sharing options...
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