watershed Posted April 20, 2009 Report Share Posted April 20, 2009 I have Retrospect Desktop 6.1 running on Mac OS X 10.4.11, backing up to a dedicated LaCie D2 150 Gb external Firewire drive. The drive has 2 partitions, one for the Retrospect Catalog and one for the Retrospect Data. This setup has worked well for me and I have successfully retrieved data from it in the past but I now have a problem: after hard disk failure I need to retrieve data from my backup and can't... I have a complete backup that Retrospect logged as successful and the Retrospect data file is 106 Gb. Here is a sequence of events: 1. When I initially went to Restore, Retrospect successfully parsed my catalog of some 1.25 million files and I marked specific parts to restore. 2. When I clicked to Restore, Retrospect said it couldn't find the necessary volume even though it was mounted, so I cancelled. 3. When I tried again, Retrospect parsed the catalog again, but this time when I went to mark files, the snapshot was empty. 4. I have since tried several times to Rebuild the catalog from the Retrospect Data file but that doesn't seem to work (not sure why). Please help! Quote Link to comment Share on other sites More sharing options...
watershed Posted April 22, 2009 Author Report Share Posted April 22, 2009 I have tried to speak to someone in EMC Retrospect Technical Support about this (on the European phone number: +33 1 46 95 87 78) but just get put on hold listening to the same Sales CRM message for 20+ minutes. No sense of if I am in a queue or how long I will have to wait -- and it's the same if I choose the Sales channel! Is anybody there at EMC? It's galling to have to listen to a recorded message of how wonderful Retrospect is when, at this point, it appears to have failed me and I just want some advice. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted April 22, 2009 Report Share Posted April 22, 2009 please contact tech support and not the sales group. https://iomega-eu-en.custhelp.com/cgi-bin/iomega_eu_en.cfg/php/enduser/std_adp.php?p_faqid=18139 Quote Link to comment Share on other sites More sharing options...
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