Roger408 Posted February 27, 2009 Report Share Posted February 27, 2009 Retrospect Small Biz running on Win XP. Installation is about 8 months old. Disk-to-disk, with two sets of disks rotating. When attempting a restore from one set, Retrospect asks for a Backup Set password, but one was never specified! Disk set B is fully accessible, but when using disk set A, or trying to look at the catalog for A, it asks for a password, which it never had required before. Any explanation? I need to recover a deleted file. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted February 28, 2009 Report Share Posted February 28, 2009 If Retrospect is asking for a password, then someone enabled encryption or password only protection at the time the backup set was created. No other option exists. If you don't know the password, then you will never have access to that data. Quote Link to comment Share on other sites More sharing options...
Roger408 Posted February 28, 2009 Author Report Share Posted February 28, 2009 This is something new, not a password that was set back at initial setup. Only one person has the password for the admin account (or any other account) on this system. Restore was tested several month ago and worked then. This is a failure of Retrospect. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 1, 2009 Report Share Posted March 1, 2009 Are you seeing some type of server login attempt or are you seeing an attempt to open the catalog file? Don't forget, Retrospect has an option to safe the encryption password for things like scripted access. it is possible a password was set, but had never been needed because a Retrospect setting was used to remember the password. Retrospect is now looking for that password. Quote Link to comment Share on other sites More sharing options...
Roger408 Posted March 1, 2009 Author Report Share Posted March 1, 2009 I get the password prompt when trying to open the catalog to restore a file. I also get it when trying to look at the password option set. Scripted backups to the backup set work just fine, as they always have. The other set of disks, with its own backup set, doesn't have this problem. Both were created the same day, same parameters. Restores have been done on at least two occasions in the past, but I don't have notes of which backup set they came from. It could have been either, or both. Restores were tested when the scripts were first set up. Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 2, 2009 Report Share Posted March 2, 2009 Seems like the password settings have been set to safe the password for scripted access. Quote Link to comment Share on other sites More sharing options...
Roger408 Posted March 2, 2009 Author Report Share Posted March 2, 2009 (edited) [color:black][color:black]Yes, I agree that is the current status, but that was not the case originally. Somehow a plist (or what ever way Retrospect uses to store that fact) has become corrupt. The value has changed from "no password" to "no password for scripts" apparently without human intervention. How it this error corrected?[/color][/color] Edited March 2, 2009 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 3, 2009 Report Share Posted March 3, 2009 If you don't know the password to your backup set, then you can't do anything. The data is lost and can not be restored. No service or person can help if you don't know the password. Time to create a new backup set and start again without encryption. Quote Link to comment Share on other sites More sharing options...
Roger408 Posted March 3, 2009 Author Report Share Posted March 3, 2009 Since no human set this password, what you are telling me is that the backups taken with Retrospect just periodically disappear and are no longer available? Why would I want to "start over" just to have them become unavailable again? Quote Link to comment Share on other sites More sharing options...
Roger408 Posted March 3, 2009 Author Report Share Posted March 3, 2009 Again, no human set this password. The password option was set to "no password", and then it became "No password for scripts" through some fault in the operations of the computer. I am aware that your employer does not offer any means to defeat the encryption. There appears to be an error in Retrospect, which is a subject you have not addressed. I need you to address that subject, and the possibility of the error happening again, before I will again recommend using this software. Has this type of problem been reported before? How frequently and in which versions? Have fixes been issued? How & where is that password flag stored? Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 4, 2009 Report Share Posted March 4, 2009 Retrospect will ONLY ask for a password if the backup set is encrypted. If your backup set is NOT encrypted, then you may have a heavily corrupted catalog file/or backup media. You can attempt a catalog rebuild. If the catalog rebuild requests a password then either you have a corrupt set of backups or you really did set a password when the set was created. No user has reported similar behavior. Quote Link to comment Share on other sites More sharing options...
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