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dwsteve

Error -3681 - Backup is already active

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Problem Overview - Following a reboot of windows server the backup runs fine one time. All subsequent backups fail with 'Error -3681 Backup is already active. If the server is rebooted all works again without issue... once!

 

Environment

- Windows Server 2003 R2 Standard SP2, fully patched.

- Retrospect 7.6.111 with Exchange Backup Add-on.

- Exchange Server 2003 SP2.

- All above on one machine.

 

Log Extract (both success & fail);

+ Normal backup using dub-exchange at 02/11/2008 21:00 (Execution unit 1)

* Resolved container Exchange Server to 1 volumes:

First Storage Group

To Backup Set exch-bup-set1...

 

- 02/11/2008 21:00:00: Copying First Storage Group

Backup type: Full

HrESEBackupSetup(0c80001f9) -- Backup is already active.

 

Trouble reading files, [color:red]error -3681 (Backup is already active)[/color]

02/11/2008 21:00:12: Execution incomplete

Remaining: 3 files, 1.6 GB

Completed: 0 files, zero KB

Performance: 0.0 MB/minute

Duration: 00:00:12

 

Exit at 03/11/2008 19:10

 

+ Retrospect version 7.6.111

Automatically launched at 03/11/2008 21:00 in user account \dubretrospect

+ Driver Update and Hot Fix, version 7.6.1.101

 

+ Normal backup using dub-exchange at 03/11/2008 21:00 (Execution unit 1)

* Resolved container Exchange Server to 1 volumes:

First Storage Group

To Backup Set exch-bup-set1...

 

- 03/11/2008 21:00:45: Copying First Storage Group

Backup type: Full

HrESEBackupInstanceEnd(0c7ff0fa4) -- Functions called in an invalid sequence. [color:purple][Not sure if this is an issue or not][/color]

 

03/11/2008 21:09:35: Comparing First Storage Group

03/11/2008 21:10:05: [color:red]Execution completed successfully[/color]

Completed: 3 files, 1.6 GB

Performance: 338.1 MB/minute (178.8 copy, 3201.0 compare)

Duration: 00:09:19 (00:00:10 idle/loading/preparing)

 

Exit at 04/11/2008 11:48

 

 

Thanks in advance for all help and advice. I have been using Retrospect for 15+ years on both Macs & PC.

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This error comes directly from the exchange server. Exchange thinks that the backup is still running even though the exchange server has told Retrospect the backup was completed correctly.

 

HrESEBackupInstanceEnd(0c7ff0fa4) -- Functions called in an invalid sequence. [Not sure if this is an issue or not]

 

This probably part of the problem.

 

What does the Windows event log report on the exchange server?

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Here are the logs for the duration of the backup;

 

Event Type: Information

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 210

Date: 03/11/2008

Time: 21:01:08

User: N/A

Computer: DUB-DC1

Description:

Information Store (4000) First Storage Group: A full backup is starting.

 

For more information, click http://www.microsoft.com/contentredirect.asp.'>http://www.microsoft.com/contentredirect.asp.'>http://www.microsoft.com/contentredirect.asp.'>http://www.microsoft.com/contentredirect.asp.'>http://www.microsoft.com/contentredirect.asp.'>http://www.microsoft.com/contentredirect.asp.'>http://www.microsoft.com/contentredirect.asp.'>http://www.microsoft.com/contentredirect.asp.'>http://www.microsoft.com/contentredirect.asp.'>http://www.microsoft.com/contentredirect.asp.'>http://www.microsoft.com/contentredirect.asp.'>http://www.microsoft.com/contentredirect.asp.

 

+++

Event Type: Information

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 220

Date: 03/11/2008

Time: 21:01:08

User: N/A

Computer: DUB-DC1

Description:

Information Store (4000) First Storage Group: Beginning the backup of the file C:\Program Files\Exchsrvr\mdbdata\priv1.edb (size 1021 Mb).

 

For more information, click http://www.microsoft.com/contentredirect.asp.

+++

Event Type: Information

Event Source: ESE BACKUP

Event Category: Backup

Event ID: 907

Date: 03/11/2008

Time: 21:01:08

User: N/A

Computer: DUB-DC1

Description:

Information Store (4000) Backup data transfer method is shared memory (128kb).

 

For more information, click http://www.microsoft.com/contentredirect.asp.

+++

Event Type: Information

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 221

Date: 03/11/2008

Time: 21:06:34

User: N/A

Computer: DUB-DC1

Description:

Information Store (4000) First Storage Group: Ending the backup of the file C:\Program Files\Exchsrvr\mdbdata\priv1.edb.

 

For more information, click http://www.microsoft.com/contentredirect.asp.

+++

Event Type: Information

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 220

Date: 03/11/2008

Time: 21:06:34

User: N/A

Computer: DUB-DC1

Description:

Information Store (4000) First Storage Group: Beginning the backup of the file C:\Program Files\Exchsrvr\mdbdata\priv1.stm (size 108 Mb).

 

For more information, click http://www.microsoft.com/contentredirect.asp.

+++

Event Type: Information

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 221

Date: 03/11/2008

Time: 21:07:08

User: N/A

Computer: DUB-DC1

Description:

Information Store (4000) First Storage Group: Ending the backup of the file C:\Program Files\Exchsrvr\mdbdata\priv1.stm.

 

For more information, click http://www.microsoft.com/contentredirect.asp.

+++

Event Type: Information

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 220

Date: 03/11/2008

Time: 21:07:08

User: N/A

Computer: DUB-DC1

Description:

Information Store (4000) First Storage Group: Beginning the backup of the file C:\Program Files\Exchsrvr\mdbdata\pub1.edb (size 305 Mb).

 

For more information, click http://www.microsoft.com/contentredirect.asp.

+++

Event Type: Information

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 221

Date: 03/11/2008

Time: 21:08:46

User: N/A

Computer: DUB-DC1

Description:

Information Store (4000) First Storage Group: Ending the backup of the file C:\Program Files\Exchsrvr\mdbdata\pub1.edb.

 

For more information, click http://www.microsoft.com/contentredirect.asp.

+++

Event Type: Information

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 220

Date: 03/11/2008

Time: 21:08:46

User: N/A

Computer: DUB-DC1

Description:

Information Store (4000) First Storage Group: Beginning the backup of the file C:\Program Files\Exchsrvr\mdbdata\pub1.stm (size 108 Mb).

 

For more information, click http://www.microsoft.com/contentredirect.asp.

+++

Event Type: Information

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 221

Date: 03/11/2008

Time: 21:09:21

User: N/A

Computer: DUB-DC1

Description:

Information Store (4000) First Storage Group: Ending the backup of the file C:\Program Files\Exchsrvr\mdbdata\pub1.stm.

 

For more information, click http://www.microsoft.com/contentredirect.asp.

+++

Event Type: Information

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 223

Date: 03/11/2008

Time: 21:09:25

User: N/A

Computer: DUB-DC1

Description:

Information Store (4000) First Storage Group: Starting the backup of log files (range C:\Program Files\Exchsrvr\mdbdata\E00008A8.log - C:\Program Files\Exchsrvr\mdbdata\E00008A8.log).

 

For more information, click http://www.microsoft.com/contentredirect.asp.

+++

Event Type: Information

Event Source: ESE

Event Category: Logging/Recovery

Event ID: 224

Date: 03/11/2008

Time: 21:09:28

User: N/A

Computer: DUB-DC1

Description:

Information Store (4000) First Storage Group: Deleting log files C:\Program Files\Exchsrvr\mdbdata\E000087F.log to C:\Program Files\Exchsrvr\mdbdata\E00008A7.log.

 

For more information, click http://www.microsoft.com/contentredirect.asp.

+++

Event Type: Information

Event Source: Retrospect

Event Category: None

Event ID: 2

Date: 03/11/2008

Time: 21:10:05

User: \dubretrospect

Computer: DUB-DC1

Description:

Script "dub-exchange" completed successfully

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Apologies for being pushy but are there any suggestions of how I might progress this. Currently I am having to reboot the server in order to take a backup.

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Nothing in Retrospect can be done to correct what is going on. The logs seem to show the Retrospect initiated backup is completed successfully but the exchange server is not releasing the database for future backups. The problem is happening at the exchange level.

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