atravesde Posted March 14, 2008 Report Share Posted March 14, 2008 (edited) i am having this error please any idea what to do everything was going good about 4 months until yesterday, when this error display thank you very much Edited March 14, 2008 by Guest Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 14, 2008 Report Share Posted March 14, 2008 This error is sometimes caused by corrupt preferences. I would just try a restart of the computer first. If that doesn't help, then you may need to try restoring and using an older config75.dat file. Quote Link to comment Share on other sites More sharing options...
atravesde Posted March 14, 2008 Author Report Share Posted March 14, 2008 i already did that, i use the config.bak and the same problem, then i reinstall the application (same build, in the modify option) and it works about just 1 day. Now the error comes again. We dont know what to do, cause when i try to access an option, the assertion failure comes then the retrospect quits. the other option is to replace the spanish version (latest 387) with the 508 but there is only english version. what else can i try? thank you Maynor Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 14, 2008 Report Share Posted March 14, 2008 The .bak file could have also contained corruption since it is a backup copy of the newest .dat file. You should be starting with totally new preferences to see if the problem continues. If you want to try an old config, you need to restore it from a week or two prior to the crashes. Quote Link to comment Share on other sites More sharing options...
atravesde Posted March 14, 2008 Author Report Share Posted March 14, 2008 i understand that. But the problem is that the error occur in a customer server. just to confirm. what happend if i restore and old config dat or bak file, where since the modification date the customer add 100 clients, make 20 schedule scripts, and 10 proactive backups. create 30 containers client, define 100 subvolumes. the answer is do i have to repeat and define all these setings to be at the actual retrospect Settings state? thank you again Maynor Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 14, 2008 Report Share Posted March 14, 2008 If you restore a config file that was created before you made all the script and client changes, then you will need to re-do those things. Removing the config is a test. if it doesn't work, then you revert to the old config. Quote Link to comment Share on other sites More sharing options...
atravesde Posted March 14, 2008 Author Report Share Posted March 14, 2008 ok i will do that, at the customer site, and see how it works. thanks to you Mayoff Maynor Quote Link to comment Share on other sites More sharing options...
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