twhedbee Posted March 10, 2008 Report Share Posted March 10, 2008 Since I have installed Retrospect 7.5.508 on a brand new computer running Vista-32 Ultimate, Retrospect has never been able to run. The event log indicates a problem with VSS, the MS Shadow Copy Protect Service. I have been searching on the web and this forum and have seen a number of other people with the same problem. Unfortunately, I haven't yet found an answer. The event log indicates the following error: Volume Shadow Copy Service information: The COM Server with CLSID {e4eb5095-f587-4159-a1d8-2710692fd243} and name SW_PROV cannot be started. [0x80070424] Can anyone offer some help? Thanks. Tom Whedbee Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 10, 2008 Report Share Posted March 10, 2008 When do you get this error? Does it happen when trying to open Retrospect since you say "Retrospect has never been able to run" or during a backup? What are you trying to backup? What is the backup device type? Quote Link to comment Share on other sites More sharing options...
twhedbee Posted March 10, 2008 Author Report Share Posted March 10, 2008 Always during backup, Robin. When I ope retrospect manually, I don't get a problem. The "skipped" backup starts. I don't know how far it would get, though, because I have always stopped it fairly quickly. Tom Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 10, 2008 Report Share Posted March 10, 2008 So it only fails when you let Retrospect automatically run, but never when you manually start a backup? How is Retrospect configured under Configure>Preferences>Security? I suspect the user account used by Retrospect may not have full Admin rights. Quote Link to comment Share on other sites More sharing options...
twhedbee Posted March 10, 2008 Author Report Share Posted March 10, 2008 Robin, on the Security page, nothing is checked (therefore Unprotected?). When I log on, I have full administrator rights. I have Retrospect scheduled for the middle of the night, so Windows is in sleep mode. I assumed that when it "awoke" it would still have those same full rights. I'm finding Vista to be a bear as far as rights, permissions, etc.. Tom Quote Link to comment Share on other sites More sharing options...
Mayoff Posted March 10, 2008 Report Share Posted March 10, 2008 Vista does complicate things. Try to turn off any anti-virus software and turn off sleep mode before the backup. It is possible anti-virus software is trying to use VSS at the same time as Retrospect. Retrospect can not wake a sleeping computer. Quote Link to comment Share on other sites More sharing options...
twhedbee Posted March 10, 2008 Author Report Share Posted March 10, 2008 Thanks, Robin. I'll try both and let you know what happens. Quote Link to comment Share on other sites More sharing options...
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