Kip Posted February 7, 2008 Report Share Posted February 7, 2008 I'm trying to get Retrospect to work in our printshop to back up customer files, but Retrospect does not recognize our device. If we try to configure the drive through "Configure - Devices - Device Status - Configure Device" it'll ask for media, read the media, and start trying writing.. which never ends, even when left working over night. We're using: Mac OS X v. 10.3.9 Retrospect v. 6.1.138 RDU v. 6.1.13.101 MCE 18x DVD -/+ R/RW Drive (we can burn through finder just fine) Memorex 16x DVD+R media We have to force quit Retrospect to get out of configuring the device. I've cleared "Library/Preferences/Retrospect" and disabled autorun/automounting in Mac OS X to make sure there's not a conflict. Still, nothing's working. Has anyone managed to get a MCE DVD-RW working before? If not, can anyone recommend an external DVD writer that would work in the above setup? Quote Link to comment Share on other sites More sharing options...
rhwalker Posted February 7, 2008 Report Share Posted February 7, 2008 Here's the database of supported devices: http://www.emcinsignia.com/supportupdates/technical/retrospect/device/ I don't see your drive listed. You might also poke about in the RDU version history for supported devices - sometimes support is added and listed in the RDU release notes but not listed in the supported device database. Here's the link to all of the RDUs and their release notes: http://kb.dantz.com/article.asp?article=7886&p=2 russ Quote Link to comment Share on other sites More sharing options...
Kip Posted February 11, 2008 Author Report Share Posted February 11, 2008 Can you suggest an external dvd burner? Does anyone have a solid experience using an external dvd burner with Retrospect? Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted March 18, 2008 Report Share Posted March 18, 2008 I've been using a LaCie firewire burner with a Pioneer DVR-106D drive for years. Last year I replaced the drive inside the enclosure with a Pioneer DVR-112D. Works just fine. But DO use +R media, it's much faster with packet writing than -R media. Quote Link to comment Share on other sites More sharing options...
jetdog9 Posted April 2, 2008 Report Share Posted April 2, 2008 As this is not an officially supported drive and you need to run through custom configuration, the drive still might not work. However, RDU 6.1.14.101 which was just released, fixes an issue where custom configuration may hang, and it also fixes an issue where DVD-R media may not work. So try again with the latest RDU (released 04/01/08). Quote Link to comment Share on other sites More sharing options...
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