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valas

Exchange 2007 Support Update

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I was wrong. The last mailbox is processing correctly. This is the log from the last attempt. Does Retrospect now report a backup session as incomplete if it has problems with any of the mailboxes? I seem to remember it used to report "Completed with errors" or something like that.

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2/21/2008 11:13:34 AM: Verifying EXCHANGE

2/21/2008 11:38:45 AM: Execution completed successfully

Completed: 7206 files, 83.2 GB

Performance: 3492.4 MB/minute

Duration: 00:25:11 (00:00:48 idle/loading/preparing)

 

2/21/2008 11:38:47 AM: Execution incomplete

Total duration: 02:05:58 (00:41:49 idle/loading/preparing)

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It depends on how the source is added to the script (container vs individual source vs proactive backup script)

 

So I am confused. It says successful, but it still freezes during backup?

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It isn't freezing at all. It is just reporting an incomplete status. I think i'm ok now. There is something wacky in one of the user mailboxes. Thanks for the help!

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After installing the Exchange 2007 update/Microsoft components on Exchange 2007 server and using appropiate permissions. I see the installation was successful via event log. However when I try to connect to the Exchange server via Retrospect server using the log in as it brings up a never ending hourglass and locks up Retrospect. Only way out is to end the process. When I check the event viewer on the Exchange server I receive the following errors

 

 

Event Type: Error

Event Source: SideBySide

Event Category: None

Event ID: 59

 

Generate Activation Context failed for C:\Program Files (x86)\Retrospect\Retrospect Client\retroex2k7.exe. Reference error message: The referenced assembly is not installed on your system.

 

and

 

Event Type: Error

Event Source: SideBySide

Event Category: None

Event ID: 59

 

Resolve Partial Assembly failed for Microsoft.VC80.CRT. Reference error message: The referenced assembly is not installed on your system.

 

and

 

Event Type: Error

Event Source: SideBySide

Event Category: None

Event ID: 32

 

Dependent Assembly Microsoft.VC80.CRT could not be found and Last Error was The referenced assembly is not installed on your system.

 

We've tried removing/installing multiple times. This Dell W2K3 R2 server only has Dell Open Management, Exchange 2007, Sunbelt Ninja, and APC UPS software installed

 

Any ideas?

 

Thanks

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Please confirm your version of Retrospect.

 

What are your "appropiate permissions"? How exactly have you configured the RBU account?

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Thanks for the quick response.

Retrospect Multiserver 7.5.508 hotfix 7.5.13.100

 

Created domain user account, member of domain admin, backup operator, local admin on Exchange and Retrospect backup server mailbox-sent/received e-mail

 

I'm going to look at links you provided right now.

 

Thanks

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Ok it's running Windows 2003 R2 SP2 which I think rules out link1?

 

Link 2 seems to discuss mainly Vista, sxstrace it's been a long week maybe I'm missing something

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bjs<< You may want to try removing the APC software to see if it is the culprit. I have heard of several strange issues caused by some of their packages.

 

V

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Is the Retrospect user account visible to the Global Address List?

 

Have you configured the user account in Configure>Preferences>Security and in the Login In as menu of the exchange server itself?

 

Have you tried to unlicense and re-license the exchange add on in configure volumes?

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Thanks for the response valas and Mayoff

valas, I am removing APC to see if it helps

Mayoff, Yes to all 4, I have been trying RBU and domain user in Exchange Login, both do the hourglass

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Removed APC, restarted no good

Removed Retrospect 7.5.116 client, and Exchange 2007 support "redris 64" restarted and installed both again, restarted still hangs

I missed it initially but I removed the Symantec ghost client, restarted still throws side by side errors

What else could I try?

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You should call tech support directly. We want to understand any Exchange 2007 issues reported by users and make sure you don't have a new bug. We won't charge for Exchange 2007 tech support while the feature is still new.

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Thanks Mayoff, Sorry never thought of it but I should have mentioned earlier I contacted support Wed and they are looking into the issue as well. As of yesterday they had no suggestions left but it was high on priority. Most of the time when I have an issue I check out this forum and can find a solution or at least some guidance thanks to the great support so I thought I should bring it up and see if anyone else was experiencing or had some ideas. Thanks again. :-)

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I wanted to rule out the backup server so I also installed latest version Retrospect 7.5 MS on another server and still experience the same issue so it's definitely an issue with Exchange server side by side errors. Don't have another server to run Exchange on so i can't test that.

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I have installed the Visual C++ on my Exchange 2007 server as you recommended. I am using the most recent version of Retrospect with most recent updates. When trying to license my Exchange Server with my available license I get an [color:purple]Assertion failure at "elem.cpp-986"[/color] error. An recommendations on fixing this error?

 

Thanks!

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Which C++ version did you use? Originally .508 came with a link to the wrong C++ redistributable. You should be running the SP1 version linked above at http://forums.dantz.com/showpost.php?post/101406/

 

As a test, go to documents and settings/all users/application data/Retrospect and remove the config75.dat file. We want Retrospect to create a new file on the next launch to see if this file is corrupted. You can always put the file back if you still have trouble.

 

If the problem keeps happening post the assert_log.utx file as an attachment to the thread and I will have an engineer review it.

 

Detailed info about your exchange server (system versions, service packs, etc) will be helpful too.

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Robin,

 

My assert_log file is a hair to large for the maximum size allowed for attachments on the forum. Is there an email address I can send this and all information to you?

 

Thanks!

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What happens with

As a test, go to documents and settings/all users/application data/Retrospect and remove the config75.dat file. We want Retrospect to create a new file on the next launch to see if this file is corrupted. You can always put the file back if you still have trouble.

 

I increased the attachment size allowed. Try again.

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