Tramper Posted June 30, 2004 Report Share Posted June 30, 2004 I am trying (badly!) to upgrade 5.0.238 to 6.x. I've installed a demo copy of 6.0. Used that to restore my applications (its a long story), then started 5.0.238 to try get the license code so I can upgrade. It opens, but had lost all info about preferences, license codes, etc. (in fact it asked to base the preferences on 4.3 which I haven't used in literally years.) So I try a few things. Now none of my copies of Retrospect will start. I guessing that this is some software protection issue. So: 1. I cannot do any backup at all. 2. Surely demo versions should work regardless of license issues in other versions? 3. I have written to customer support but they have not replied yet... hence my writing here. 4. Can anyone suggest a fix to this. ASAP. I don't like working without backups. 5. Its ironic that Retrospect recovered by Retrospect doesn't work :-) Probably something to do with having to separately recover some files, under /Library or whatnot, etc. Quote Link to comment Share on other sites More sharing options...
Tramper Posted July 2, 2004 Author Report Share Posted July 2, 2004 Could someone from Dantz please respnd to this. I'm a registered user. I've written to support via the web form several days ago (no reply so far) and posted a direct email this morning. I'd appreciate your help, thanks. I feel very uncomfortable working without backups and I can't see any way of getting around this other than deleting all Retrospect versions and their associated files in /Library, etc. (assuming I can locate them all), then installing a full (non upgrade) installation at extra expense to myself. Grant Quote Link to comment Share on other sites More sharing options...
natew Posted July 5, 2004 Report Share Posted July 5, 2004 Hi If you registered your version of Retrospect 5.0 with Dantz I suggest calling customer service at 1 888 777 5664 to retrieve your old code. Were you using Retrospect 5.0 under OS9 or OSX? The license code is stored in a preference file called Retro.config. Do you still have your original config file from 5.0? Thanks Nate Quote Link to comment Share on other sites More sharing options...
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