neil.potter Posted May 3, 2012 Report Share Posted May 3, 2012 Our old G5 running retrospect 6 recently died. I have purchased a new ATTO UL5D Scsi card for a Mac Pro and moved our HP Ultrium 2 Autoloader over to the new machine running OSX 10.6.8 and a 30 day demo of Retrospect 9. Now when I try to backup to the autoloader, it gets through the tape for about 30 minutes, gives and error -102 ( trouble communicating), and moves onto the next tape, which does pretty much the same thing. I have the latest ATTO drivers installed (4.4.2) and it is on the latest firmware. I've also changed the SCSi card config to force the card to run at Ultra160 speed which seems to be the spec of the Loader. I;ve tried new and old tapes and cleaned the drive but get the same fault. Originally I was backing up out old G5 xserve over the network but have also tried backing up a locally attached Firewire 800 external drive with the same faults. I don't know what to try next. This time last week the drive worked perfectly on the older system of a G5 with OSX 10.5, an Atto UL3S card and Retrospect 6. Can you help. I really like the new features of Retrospect 9 but can't purchase it if I can't get the loader working properly. Quote Link to comment Share on other sites More sharing options...
neil.potter Posted May 3, 2012 Author Report Share Posted May 3, 2012 The retro log itself show !Trouble writing: "1-Thursday 2012" (322961408), error -102 ( trouble communicating) Quote Link to comment Share on other sites More sharing options...
neil.potter Posted May 3, 2012 Author Report Share Posted May 3, 2012 Also shows an error incorrect scsiServiceResponse 0x71160630, scsiStatus 0x71160650 stucFinished Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted May 3, 2012 Report Share Posted May 3, 2012 I suggest trying a new set of SCSI cables and a new SCSI terminator. Or at least another set of them... Quote Link to comment Share on other sites More sharing options...
neil.potter Posted May 11, 2012 Author Report Share Posted May 11, 2012 New cable and terminator, and still the same errors. Could this be related to re-using old media from Retrospect 6, even though it's been erased? I've ordered some new tapes to test with now. Thanks Quote Link to comment Share on other sites More sharing options...
twickland Posted May 14, 2012 Report Share Posted May 14, 2012 The error messages indicate that Retrospect is not receiving the information it expects from either the autoloader or the tape drive. While I suppose this might be caused by bad tapes, it's more likely a problem with one of the above two devices or the new ATTO HBA card. Make sure that the card is inserted properly (you might want to remove and reinsert it, in case there is something in the socket that's preventing good contact on all pins). Also, though rare with a company like ATTO, you may have received a defective HBA card (we did once). Assuming the new tapes don't solve your problem, I'd run the current version of HP's Library and Tape Tools (the Mac version needs to run in Terminal; there's no GUI). This should help diagnose whether you're seeing a problem with the drive, autoloader, or SCSI card. Quote Link to comment Share on other sites More sharing options...
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