servo15 Posted September 30, 2011 Report Share Posted September 30, 2011 Basically... how can I get Retrospect to 'see' this networked drive? It doesn't show up in my sources pane... and I'm not sure how to add it any other way. there's no IP address on the drive, that I can see for example. TIA Chris Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted September 30, 2011 Report Share Posted September 30, 2011 Do you see the drive on the desktop? Quote Link to comment Share on other sites More sharing options...
f30e6e60-a263-4d69-8f60-c92703669308 Posted September 30, 2011 Report Share Posted September 30, 2011 [This support document: https://iomega-na-en.custhelp.com/app/answers/detail/a_id/20359/session/L3RpbWUvMTMxNzQwOTM4NC9zaWQvVFA2cmpwRms%3D gives the answer: "Run the StorCenter ix Manager software. Once you have logged into the StorCenter device, you can find your IP address under Settings→Network Services→Network Settings." Quote Link to comment Share on other sites More sharing options...
servo15 Posted October 4, 2011 Author Report Share Posted October 4, 2011 Hi Dave The advice from Iomega is useless. There is no 'StorCenter ix Manager' software. There is an Iomega Storage Manager on my system now. But there is no 'settings' or 'network services'. I've used to OSX terminal to find what IP addresses are on the network and the Iomega drive shows up. But when I try to add this as a source in retrospect... nothing shows. Can't get much sense from Iomegas own site either.... when I try to register with the site I get a message 'email already registered'. Which I haven't. Are Iomega and Retrospect owned by the same company? Stupid password retrieval asks for a user ID. Great.... i don't even know that either. And there's no way to retrieve your user ID. Grrrrr. Anyhoo... any more ideas? All I want to do is to be able to back up the content on the drive!!! Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted October 4, 2011 Report Share Posted October 4, 2011 The advice from Iomega is useless. There is no 'StorCenter ix Manager' software. It wasn't hard to find: https://iomega-na-en.custhelp.com/app/answers/detail/a_id/22360 Quote Link to comment Share on other sites More sharing options...
f30e6e60-a263-4d69-8f60-c92703669308 Posted October 4, 2011 Report Share Posted October 4, 2011 Are Iomega and Retrospect owned by the same company? No. Quote Link to comment Share on other sites More sharing options...
f30e6e60-a263-4d69-8f60-c92703669308 Posted October 4, 2011 Report Share Posted October 4, 2011 (edited) I made an account. See if this URL works without one: http://download.iomega.com/english/iomega_storcenter-ix2200-mac-2.1.15.48076.zip Uh oh; PowerPC app. No workee on Lion... Edited October 4, 2011 by CallMeDave Quote Link to comment Share on other sites More sharing options...
servo15 Posted October 5, 2011 Author Report Share Posted October 5, 2011 It wasn't hard to find: https://iomega-na-en.custhelp.com/app/answers/detail/a_id/22360 Downloaded this... but doesn't work. I get this message: The IP address and other network settings are normally configured automatically. This page is shown when a Iomega StorCenter device was unable to acquire a lease from the DHCP server. If no DHCP server is available, you can manually configure the IP address by entering a new IP that matches your computer network setting. There's a text field with a half completed IP address and the message 'Update Network Settings for 'ix2-200-THUBCE IP Address: 172.16.199.[ text field ] Am assuming I'm supposed to complete the IP address... but if I add a number to the end, nothing happens. Quote Link to comment Share on other sites More sharing options...
servo15 Posted October 5, 2011 Author Report Share Posted October 5, 2011 (edited) Been speaking with Iomega earlier today, without much success, other than being able to set admin controls. They asked me to create a dump file... but can't even do that as I can't access the support file from the drive. At last I've managed to view the IP address from the Iomega Storage Manager' software. This was blanked out yesterday. Still can't see the drive via retrospect. When I type in the IP address of the drive I just get 'no client found at this address'. Edited October 5, 2011 by Chris1963 Quote Link to comment Share on other sites More sharing options...
f30e6e60-a263-4d69-8f60-c92703669308 Posted October 5, 2011 Report Share Posted October 5, 2011 When I type in the IP address of the drive I just get 'no client found at this address'. The Retrospect OS X Client software isn't running on your NAS device, so it wouldn't be considered a "client" in any case. You should be adding the network share using the "Share..." button in the Add Sources drop-down sheet. And you should be providing a fully qualified URL, as shown in that field's grey example text. Quote Link to comment Share on other sites More sharing options...
servo15 Posted October 5, 2011 Author Report Share Posted October 5, 2011 The Retrospect OS X Client software isn't running on your NAS device, so it wouldn't be considered a "client" in any case. You should be adding the network share using the "Share..." button in the Add Sources drop-down sheet. And you should be providing a fully qualified URL, as shown in that field's grey example text. Thanks Dave how do I know what the full URL is? I've used this: afp://ix2-200-thubce.local/share And: afp://ix2-200-thubce/share I get either 'path not found' or 'credentials not valid' Quote Link to comment Share on other sites More sharing options...
Lennart_T Posted October 5, 2011 Report Share Posted October 5, 2011 how do I know what the full URL is? It's probably the same thing as when you connect to the server in Finder. Quote Link to comment Share on other sites More sharing options...
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