Installed SP2; now Clients cannot be found.

[Ted Mitchell]

I used Retrospect Backup Professional before, successfully.

 

I installed SP2, and now the two Clients I have cannot be found.

 

The message given is: "Sorry, couldn't connect to [client name], error - 530 (backup client not found)."

 

Any idea how to fix this? Thank you.

[awnews]

My first guess would be that SP2's firewall (*enabled* by default) is blocking port(s) needed for Retorspect Pro <--> client communication. You didn't say where you installed SP2 (on the Pro machine, on the Client machine(s) or both). But you might see if opening a port (see link below) or specifically granting RP or RC some permissions clears things up.

 

http://forums.dantz.com/ubbthreads/showflat.php?Cat=&Board=professional&Number=44594&Forum=All_Forums&Words=%2Bclient%20%2Bport%20%20%2Bfirewall&Searchpage=0&Limit=25&Main=44467&Search=true&where=bodysub&Name=&daterange=1&newerval=1&newertype=y&olderval=&oldertype=&bodyprev=#Post44594

[Ted Mitchell]

I installed SP2 on all three home computers.

 

The Windows Firewall is Disabled because I use Norton Internet Security. With NIS Disabled, it makes no difference.

 

I did find out, however, even with NIS and Windows Firewall Disabled, if I went into the Advanced tab of Windows Firewall and Unchecked the "Local Area Network" square (leaving Earthlink checked) I can then see both Clients.

 

Kind of a pain to have to do this though.

 

I'll try the port 497 suggestion and see what happens. Have to figure out how to do that first.

 

Ted

[Ted Mitchell]

OK, all is well now.

 

In the Windows Firewall dialog box I went to the Advanced Tab, selected Local Area Connection (my LAN) and then Settings.

 

There is a list. By putting a Check in the box for Retrospect Client, I got the Clients to operate properly.

 

A mystery though. On one client computer I selected TCP (only), and it worked.

 

On the other client computer, I had to select both TCP and UDP for it to be recognized.

 

Ted