tromble Posted April 17, 2004 Report Share Posted April 17, 2004 I keep getting the error message: "Trouble writing media: "1-Backup Set CD error-100(device rejected command)" as retrospect starts to backup to my CD. I am using an HP CD Writer 8230e which is a supported device as near as I can tell. It shows up in devices window. What should I try next that possibly will provide a solution? Any assistance will be much appreciated. Tim Link to comment Share on other sites More sharing options...
churchtown Posted April 17, 2004 Report Share Posted April 17, 2004 Tim, show us the bit where it says the HP CD Writer 8230e is 'near as I can tell' supported... http://www.dantz.com/index.php3?sid=a7cf310f42a019c8&ACTION=DEVICESEARCH&SCREEN=all_devices&inputSearchQualified=all HP 35470A DDS-1 SCSI DAT HP 35480A DDS-1 SCSI DAT HP A3716A DDS-3 Autoloader HP A4853A SCSI Tape Library HP C1533A DDS-2 SCSI DAT HP C1534A DDS-1 SCSI DAT HP C1536A DDS-1 SCSI DAT HP C1549A SCSI DLT HP C1553A DDS-2 Autoloader SCSI Tape Library HP C1559 Series SCSI Tape Library HP C1579A SCSI DLT HP C5658A SCSI DLT HP C5687A SCSI Tape Library HP CD-Writer cd16r ATAPI CD-RW HP CD-Writer cd24ri (PX-W2410 version) ATAPI CD-RW HP CD-Writer Plus 3610 ATAPI CD-RW HP CD-Writer Plus 8100i, C4392A ATAPI CD-RW HP CD-Writer Plus 8110i, C4398A ATAPI CD-RW HP CD-Writer Plus 8200i, C4414A ATAPI CD-RW HP CD-Writer Plus 8210i, C4415A ATAPI CD-RW HP CD-Writer Plus 9100i, C4460A/B ATAPI CD-RW HP CD-Writer Plus 9110i, C4459A/B ATAPI CD-RW HP CD-Writer Plus 9200i, C4457A SCSI CD-RW HP CD-Writer Plus 9210i, C4455A SCSI CD-RW HP CD-Writer Plus 9300i, C4492A ATAPI CD-RW HP CD-Writer Plus 9310i, C4493A ATAPI CD-RW HP CD-Writer Plus 9500i (LG version) ATAPI CD-RW HP CD-Writer Plus 9500i, C4502A (Sony version) ATAPI CD-RW HP CD-Writer Plus M820e, C4450A SCSI CD-RW HP COLORADO 14 GB ATAPI Travan HP COLORADO 20 GB ATAPI Travan HP COLORADO 5 GB ATAPI Travan HP COLORADO 8 GB ATAPI Travan HP DLT1 (C7483A ) SCSI DLT HP DLT8000 SCSI DLT HP dvd writer dvd300i ATAPI DVD+RW HP dvd-writer dvd100i ATAPI DVD+RW HP dvd-writer dvd200e (A06565) IEEE 1394/FireWire DVD+RW HP dvd-writer dvd200e (A06565) USB-2 DVD+RW HP dvd-writer dvd200i ATAPI DVD+RW HP dvd-writer dvd200xe USB-2 DVD+RW HP dvd-writer dvd200xe IEEE 1394/FireWire DVD+RW HP dvd-writer dvd200xi ATAPI DVD+RW HP Q1511A Utrium Gen 2 SCSI LTO HP StorageWorks DAT40 SCSI DAT HP StorageWorks DAT72 SCSI DAT HP StorageWorks DAT72x6 Autoloader SCSI Tape Library HP StorageWorks Tape Autoloader 1/8 (Ultrium 230 version) SCSI Tape Library HP StorageWorks Ultrium 460 SCSI LTO HP StorageWorks VS80 SCSI DLT HP SureStore 4/40 SCSI Tape Library HP SureStore 418 SCSI Tape Library HP SureStore 718 SCSI Tape Library HP SureStore 818 SCSI Tape Library HP SureStore DAT24 SCSI DAT HP SureStore DAT24x6 SCSI Tape Library HP SureStore DAT24x6 (C5733A version) SCSI Tape Library HP SureStore DAT40 SCSI DAT HP SureStore DAT40x6 (C5713A version) SCSI Tape Library HP SureStore DAT8 SCSI DAT HP SureStore DLT 15 series SCSI Tape Library HP SureStore DLT 28/48 series SCSI Tape Library HP SureStore DLT VS80 SCSI DLT HP SureStore T20 SCSI Travan HP SureStore T20 ATAPI Travan HP SureStore Tape Autoloader 1/8 (VS80 version) SCSI Tape Library HP SureStore Tape Library 2/20 (DLT8000 version) SCSI Tape Library HP SureStore Ultrium 215 SCSI LTO HP SureStore Ultrium 230 SCSI LTO HP T4000 / HP SureStore T4 ATAPI Travan HP USB CD-Writer Plus 8200e (C4454A/B) USB CD-RW HP USB CD-Writer Plus 8210e (C4453A/B) USB CD-RW HP USB CD-Writer Plus 8220e (C4504A) USB CD-RW HP USB CD-Writer Plus 8270e (C4461A) USB CD-RW best wishes, Robert Link to comment Share on other sites More sharing options...
tromble Posted April 18, 2004 Author Report Share Posted April 18, 2004 The reason I said "as near as I can tell", is that the installation CD that came with my CD writer is labeled 8220e/8230e installation disc. I rather assumed that there was little difference between the 8220e and 8230e since they both use the same installation disc. I know what they say about "Assume". It will backup a few million bytes and then eject my cd with the error-100 message. I have tried some of the suggestions from the knowledgebase but so far have not hit the "mother-lode". Tim Link to comment Share on other sites More sharing options...
churchtown Posted April 18, 2004 Report Share Posted April 18, 2004 A few million bytes sounds like the size of a buffer... so it is quite possible that things are not working at all. There' a troubleshooting area on the HP site.... http://h20015.www2.hp.com/en/documentIndex.jhtml?reg=&plc=&lc=en&cc=us&prodId=hpcdwriter22108&cat=solve&docparent=82201318&pagetype=82201317 Failing that then run through the usual suspects, try... *different types of media capacities and sizes * different manufacturers' media * check/rejig/empty/reterminate the connx chain (?? USB, USB2, SCSI, FireWire or IDE ??)... If the manufacturer's Hardware Supported List says it isn't supported then that is usually the case... issues usually only arise when it says 'supported' and there are still operational issues;~) * use a known-good connx cable * make sure no other software is conflicting * check your drive can burn whatever successfully using different software * exchange your unit with one that is on the supported list. * use another manufacturer's software to burn (preferably one those supported list includes your named drive) You're pretty much swimming against the tide (aka you're on your own) attempting to successfully burn using an unsupported drive. best wishes, Robert Link to comment Share on other sites More sharing options...
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