macrepairs Posted June 9, 2003 Report Share Posted June 9, 2003 I've been using Retrospect for years and have never experienced anything like the following weirdness. I'm usually pretty good at troubleshooting these things but this one has me baffled. I'm using the latest version of Workgroup for OSX on an XServe without any problems. I've also, over the past 6 months, installed both the OSX and OS9 clients on the network, again, problem free. Last week I tried to install the OS9 client on a newly purchased G4 (booted in 9) and on restart the machine hung as soon as it loaded the client Control Panel. I uninstalled, set my extensions to "Mac OS 9 base" and installed it again. Same problem. I uninstalled again, then I ran Norton Disk Doctor and Disk Warrior, neither program found any problems. I also tried changing the load order by adding a space to the client name. It didn't help so I disabled the client. Now what?! I've search both the knowledgebase and forums and found nothing similar. Keep in mind that, for the time being, this machine MUST run in OS9. Below is an Apple System Profiler report of the computer in question. Any suggestions would be most appreciated: Software overview Serial number: XB31311KP93 Mac OS overview Finder: 9.2 System: 9.2.2 US Active enabler: Mac OS ROM 9.6.1 QuickTime: 5.0.2 CarbonLib: 1.6 File sharing: is on Multiple Users: 1.4.1 Note: No startup disk was selected. Memory overview Disk cache: 8160K Virtual memory: is off Built-in memory: 1 GB Number of empty RAM slots: 2 (DIMM2/J23,DIMM3/J20) PC133 CL3 Location Size Memory type DIMM0/J21 512 MB DDR SDRAM DIMM1/J22 512 MB DDR SDRAM Backside L2 cache: 2 MB Hardware overview Machine ID: 406 Model name: PowerMac3,6 Keyboard type: Apple Pro Keyboard Attributes: Low power mode disabled because of PCI cards in slots: SLOT-3 Processor info: PowerPC G4 Machine speed: 1250 MHz Processors: 2 Nanokernel version: 2.28 Nanokernel pool extends: 15 Nanokernel scheduled CPUs:2 uni-n: 36 Network overview Ethernet built-in Link: up Speed: 100 Mbps Duplex: full Modem Name: Protocol: V.90 Version: Status: Information being gathered... Open Transport Installed: Yes Active: Yes Version: 2.8 AppleTalk Installed: Yes Active: Yes Version: 61 File sharing: is on Default AppleTalk zone: Not available Active network port(s): Ethernet built-in This network: 65313 This node: 152 Router: <not available> Hardware Address: 00.0a.95.6c.0f.1e TCP/IP Installed: Yes Active: Yes Version: 2.8 Personal Web Sharing: is off USB Printer Sharing: Not running (v1.0.2) Netmask: 255.255.255.0 IP address: 192.168.1.106 Default gateway address: 192.168.1.103 Domain: Name server address: 207.69.188.185 Printer overview Desktop Printer (Default) Printer name: Vandam HP Printer status: Idle Printer type: AppleTalk Printer driver: LaserWriter 8 Printer version: 8.7.1 Printer icon name: Vandam HP Printer location: Ethernet built-in Desktop Printer Printer name: Vandam 2 HP Printer status: Idle Printer type: AppleTalk Printer driver: LaserWriter 8 Printer version: 8.7.1 Printer icon name: Vandam 2 HP Printer location: Ethernet built-in Production information ROM revision: $77D.45F6 Boot ROM version: $0004.48f2 Mac OS ROM file version: 9.6.1 Serial number: XB31311K-P93-ff11 Software bundle: 694-4782 Sales order number: 0100700117 Control Panels: Number of files found = 38 File Name Version Keyspan USA28X Manager 1.1.1 Keyspan USA28X Serial Assistant 1.1.1 ODBC 3.51 Control Panel 3.5.1 ~ATM 4.6.1f233 Appearance 1.1.4 Apple Menu Options 1.1.9 AppleTalk 1.1 ColorSync 3.0.3 Control Strip 2.0.3 Date & Time 8.3.3 DialAssist 4.0.2 Energy Saver 3.0.5 Extensions Manager 4.0.7 File Exchange 3.0.5 File Sharing 9.0.2 General Controls 8.0.2 Internet 1.0.2 Keyboard 8.6.2 Keychain Access 2.4.2 Launcher 3.1.3 Location Manager 2.0.1 MacTCP DNR 1 Memory 8.1.3 Modem 4.0.2 Monitors 8.6.4 Mouse 8.1.1 Multiple Users 1.4.1 Numbers 7.1 QuickTime Settings 5.0.2 Remote Access 4.0.2 Software Update 1.2 Sound 8.5.8 Speech 2.0.2 Startup Disk 9.2.6 TCP/IP 2.5 Text 8 USB Printer Sharing 1.0.2 Web Sharing 1.5.5 Extensions: Number of files found = 202 File Name Version File ATI 3D Accelerator 5.0.4 ATI 8500 3D Accelerator 7.0.6 ATI Driver Update 2.2.5 ATI MPP Manager 1.2 ATI Radeon 3D Accelerator 6.4.6 ATI Rage 128 3D Accelerator 6.4.6 ATI Resource Manager 3.1.4 ATI Video Accelerator 4.8.7 Internal USB Modem 1.2 Iomega Driver 6.0.8f2 KeyUSA28XDrvr 1.1.1 LeafDCB 1.5 Microsoft Component Library 2.2.2 Microsoft Framework 5.0.2f35 Microsoft Internet Library 5.0.2 Microsoft OLE Automation 2.0.6 Microsoft OLE Extension 2.0.8f2 Microsoft OLE Library 2.0.8f2 MS Font Embed Library (PPC) 2.1.3 Nomad II USB Driver 1.1.8 Nomad MG USB Driver 1.1.8 Nomad USB Shim 1.1.8 NomadJukeboxLib 1.0.7 NVIDIA 2D Acceleration 3.5.2 NVIDIA Driver 3.5.2 NVIDIA DVD Accelerator 3.5.2 NVIDIA Engine 3.5.2 NVIDIA OpenGL 3.5.2 NVIDIA Video Accelerator 3.5.2 ODBC 3.51 Configuration Manager 3.5.1 ODBC 3.51 Cursor Library 3.5.1 ODBC 3.51 Cursor Library CL 3.5.1 ODBC 3.51 Driver Manager 3.5.1 ODBC 3.51 Trace Library 3.5.1 ODBC 3.51 Visigenic Bridge(2.x) 3.5 OpenGLRendererATI 1.3.3 ShareWay IP Personal Bgnd 2.0.1 Stuffit Engine ? 6.0 Timbuktu Extension 5.2.4 USBNomadJukeboxDriver 1.0.7 EM Extension 4.0.7 AirPort AP 1.3 AirPort AP Support 1.3 AirPort Driver 2.0.4 AMD 2.1.2 Apple Audio Extension 2.2 Apple CD/DVD Driver 1.4.8 Apple Enet 2.4.5 Apple Enet DLPI Support 1 Apple Guide 2.5.3 Apple Modem Tool 1.5.7 Apple Monitor Plugins 2.2.1 Apple Packet Media Access 1.0.1 Apple Photo Access 5.3.3 Apple QD3D HW Driver 1.6 Apple QD3D HW Plug-In 1.6 AppleScript 1.8.3 AppleShare 3.9.2 Application Switcher 1 ArtecCDR 1.2 ATA 1.2 ATI Graphics Accelerator 5.6.5 Audio CD Access 5.3.4 Authoring Support 1.1.9 CarbonLib 1.6 CD 1.2 CD-R 1.2 CDB 1.2 Classic RAVE 1.8.1 Color Picker 2.1.1 ColorSync Extension 3.0.4 Contextual Menu Extension 1.0.2 Control Strip Extension 2.0.3 Default Calibrator 3.0.4 Desktop Printer Spooler 2.2.1 Desktop PrintMonitor 2.2.1 Disc Burner Extension 1.0.2 DNSPlugin 1.1.3 DrawSprocketLib 1.7.8 DVD 1.2 DVD AutoLauncher 1.1 DVD Navigation Manager ATI 2.7 DVD Navigation Manager NV 2.7 DVD Region Manager 1.1 DVD Video Interface 1 DVD-R 1.2 DVDRuntimeLib 2.7 EnetShimLib 1.5.9 FBC Indexing Scheduler 3.0.2 File Sharing Extension 7.6.8 File Sharing Library 9.0.2 Find By Content 3.0.2 FireWire Authoring Support 1.1.2 FireWire Enabler 2.8.7 FireWire Support 2.8.7 Folder Actions 1.6 FontSync Extension 2 Foreign File Access 5.3.3 Heidelberg CMM 3.0.1 HID Library 1.5.9 HTMLRenderingLib 1.0.4 InputSprocket Classic 1.8 InputSprocket Extension 1.7.3 Internal V.90 Modem 2.2 Internet Config Extension 2.0.7 iPod FireWire Enabler 1.2.4 ISO 9660 File Access 5.3.3 iTunes Extension 2.0.4 LaserWriter 8 8.7.1 LDAP Client Library 1 LDAPPlugin 1.1.3 LGCDR 1.2 LiteOnCDR 1.2 Location Manager Extension 2 MacinTalk 3 1.4 MacinTalk Pro 1.4 MatshitaCDR 1.2 MitsumiCDR 1.2 Multi-User Startup 1.4.1 NBP Plugin 1.1.3 NetSprocketLib 1.7.1 Network Setup Extension 1.3.3 NSL UI Library 1.1.3 Open Transport 2.8 Open Transport ASLM Modules 2.8 OpenGLEngine 1.2.4 OpenGLLibrary 1.2.5 OpenGLMemory 1.2.4 OpenGLRenderer 1.2.4 OpenGLUtility 1.2.4 OpenTpt Remote Access 4.0.2 OpenTpt Serial Arbitrator 4.0.2 PhilipsCDR 1.2 PioneerCDR 1.2 PlextorCDR 1.2 PrintingLib 8.7.1 PrintMonitor 7.1.4 QD3DCustomElements 1.6 QuickDraw 3D 1.6 QuickDraw 3D IR 1.6 QuickDraw 3D RAVE 1.8.1 QuickDraw 3D Viewer 1.6 QuickTime FireWire DV Enabler 2.3 QuickTime FireWire DV Support 2.3 QuickTime 5.0.2 QuickTime MPEG Extension 5.0.1 QuickTime Musical Instrument 5.0.1 QuickTime PowerPlug 5.0.2 QuickTime VR 5.0.2 Remote Only 3.5 RicohCDR 1.2 SamsungCDR 1.2 SanyoCDR 1.2 SDAP Authoring Support 1.0.1 Security Cert Module 2.4 Security Library 2.4 Security Manager 2.4 Security Policy Module 2.4 Security Storage Module 2.4 Serial Tool 1.0.2a1 SerialShimLib 1.5.9 Setup Assistant API 1 Setup Assistant Launcher 2.1.5 Setup Info Dispatcher 2.1.2 Setup Internet Support 2.1.2 Setup Modem Selector 3 Shared Library Manager 2.0.2 Shared Library Manager PPC 2.0.2 SLPPlugin 1.1.4 Software Update Engine 1.2 Software Update Scheduler 1.2 SOMobjects for Mac OS 2.0.8 SonyCDR 1.2 Sound Manager 3.6.7 SoundSpace2Lib 2.0.4 SoundSprocket Filter 1.7.1 SoundSprocketLib 1.7.1 SpeakableItems 2.0.4 Speech Manager 2 Speech Recognition 2.0.3 System Monitor Plugins 8.6.4 TeacCDR 1.2 Text Encoding Converter 1.6 Text Tool 1.0.1 Theater Mode 2.1 Time Synchronizer 8.3.3 ToshibaCDR 1.2 TTY Tool 1.0.1 Type 1 Scaler 1.0.1 UDF Volume Access 1.5.3 URL Access 2.5 USB Authoring Support 1.1.2 USB Device Extension 1.5.9 USB Printer Sharing Extension 1.0.2 USB Software Locator 1.5.9 USBAppleMonitorModule 2.2.1 USBRioDriver 4.0.4 USBSoundSpace2Driver 2.0.4 VT102 Tool 1.0.2 Web Sharing Extension 1.5.5 XMODEM Tool 1.1 YamahaCDR 1.2 Active System Folder (9.2.2 US) Name: System Folder Where: Marketing2: Additional System Folder (10.0 US) Name: CoreServices Where: Marketing2:System:Library: Devices and Volumes USB 0 1.5.9 Hub Product ID: -28393 ($9117) Vendor: Apple Computer Driver version: 1.5.9 Driver name: USBHub0Apple Power (mA): 500 ($1f4) Release number: 1.1 Serial number: Not available HID (Studio Display) Product ID: -28137 ($9217) Vendor: Apple Computer Driver version: 2.2.1b2 Driver name: AppleMonitorModule Power (mA): 500 ($1f4) Release number: 2.1 Serial number: Not available Vendor-specific (Keyspan USB Serial Adapter) Product ID: 258 ($102) Vendor: Keyspan (Keyspan, a division of InnoSys Inc.) ($6cd) Driver version: 1.1.1 Driver name: serusbdrvrX Power (mA): 500 ($1f4) Release number: 80.0 Serial number: David Miller, Eric Welch, Stephen Malinowski USB 1 1.5.9 Hub (Hub in Apple Extended USB Keyboard) Product ID: 4098 ($1002) Vendor: Apple Computer (Mitsumi Electric) ($5ac) Driver version: 1.5.9 Driver name: USBHub0Apple Power (mA): 500 ($1f4) Release number: 1.2.2 Serial number: Not available Keyboard (Apple Extended USB Keyboard) Product ID: 516 ($204) Vendor: Apple Computer (Mitsumi Electric) ($5ac) Driver version: 1.5.9 Driver name: USBHIDKeyboardModule1.5.9 Power (mA): 250 ($fa) Release number: 1.2.2 Serial number: Not available Mouse (Apple Optical USB Mouse) Product ID: 774 ($306) Vendor: Apple Computer (Fujitsu Component) ($5ac) Driver version: 1.5.9 Driver name: USBHIDMouseDriver Power (mA): 100 ($64) Release number: 1.0.1 Serial number: Not available Communication (Apple internal modem) Product ID: -32254 ($8202) Vendor: Apple Computer (HCF USB V.90 Data/Fax Modem) ($5ac) Driver version: 1.2 Driver name: Internal USB Modem Power (mA): 500 ($1f4) Release number: 1.0 Serial number: µ0000001 FireWire 2.8.7 No devices found on this bus Internal ATA 0 ID = 0 DVD-ROM drive/CD-RW Driver version: 1.4.8 Mac OS partitions: 0 Removable media: Yes Vendor: PHILIPS Revision number: A4.2 Product ID: CDD5101 Apple disc burning: Not supported No mounted media inserted Internal ATA 3 ID = 0 Hard drive Driver version: 3.3 Mac OS partitions: 1 Removable media: No Vendor: IBM Revision number: V2SBA63A Product ID: IC35L120AVV207-1 Serial number: VNVD33G4GKMDBT Size: 122.91 GB (1K = 1000) Capacity: 114.49 GB (1K = 1024) Marketing2 Volume format: Mac OS Extended (HFS+) Capacity: 114.48 GB Available: 108.70 GB Percent full: 5 Write protected: No Is being file shared: Yes PCI SLOT-1 (AGP) Display card (Display) Card type: ATY,DDParent Card name: ATY,PheonixParent Card model: ATY,RV250 Card ROM #: 113-99702-130 Card revision: 1 Card vendor ID: 1002 VRAM size: 64 MB Display Screen Size (pixels): 1280 x 1024 Grays/Colors: Millions Resolution (dpi): 72 x 72 Additional Information: Main screen SLOT-3 PCI Slot Card type: Not available Card name: pci11ae,4c01 Card model: -1 Card ROM #: Not available Card revision: 1 Card vendor ID: 11AE Ethernet address: Link to comment Share on other sites More sharing options...
AmyJ Posted June 9, 2003 Report Share Posted June 9, 2003 Please see the following KB article for details: http://www.dantz.com/index.php3?SCREEN=kbase&ACTION=KBASE&id=27724 Link to comment Share on other sites More sharing options...
macrepairs Posted June 9, 2003 Author Report Share Posted June 9, 2003 Thanks for the info. I somehow managed to overlook that item in the knowledge base. Link to comment Share on other sites More sharing options...
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